Teams at Bio-Techne

Lead design and implementation of cloud-native, microservices backend systems that power AI-enabled features (LLM assistants, RAG pipelines, recommendations). Build scalable REST and event-driven APIs, establish MLOps practices, ensure reliability/security/observability, mentor engineers, and collaborate with product, scientific, and infrastructure teams to productionize AI services in regulated scientific environments.

Provide first-line technical support for Protein Simple instrumentation and software via phone, email, chat, and video. Troubleshoot issues, document cases in Salesforce, escalate complaints, maintain technical resources and training materials, and relay Voice of Customer to internal teams. Stay current on products and follow SOPs and safety guidelines.

The Staff Systems Engineer will lead systems engineering initiatives for analytical instruments, focusing on requirements development, integration, testing, and project management while mentoring junior engineers.