Jobs at Bolt Farm Treehouse

Designs and implements production automation systems, integrations, and AI-agent pipelines across business functions. Evaluates build-versus-buy decisions, establishes standards for testing, monitoring, documentation, and exception handling, improves system reliability, and measures operational value. The role also documents architectures, supports maintainability, and reviews other builders’ work.

Leads cross-functional projects from problem definition through implementation and handoff. Responsibilities include scoping initiatives, prioritizing work, coordinating stakeholders and dependencies, resolving blockers, using AI and automation to streamline workflows, supporting adoption, and documenting SOPs and reusable operating practices. The role focuses on improving guest service, operational efficiency, and business systems across departments.

Lead the phone-sales function and coordinate revenue growth across bookings, rebooking, referrals, digital conversion, and guest enhancements. Coach and develop sales staff, improve conversion and follow-up, build forecasts and revenue plans, analyze profitability, and partner with Marketing, Guest Experience, Operations, Finance, and Technology. The role owns commercial performance, CRM and booking-funnel improvements, reporting, and repeatable processes that drive profitable guest lifecycle revenue.

The Chief Operating Officer will lead day-to-day execution across guest experience, sales, marketing, technology, finance, and people operations. This role translates company strategy into measurable results, establishes repeatable operating systems, manages department leaders, owns P&L performance, improves workflows through AI and automation, and protects guest experience while scaling the business. The COO will partner closely with the founder and CEO on priorities, accountability, staffing, capacity planning, and operational decisions.