Teams at Boulevard

Own Support Operations across systems, processes, reporting, and strategic initiatives. Administer and optimize Salesforce, Intercom, and Jira; build integrations, workflows, dashboards, automations, and KPI reporting. Partner with Support leadership and Revenue Operations to improve data quality, customer handoffs, change management, and operational scalability. The role requires cross-functional project management, technical aptitude, documentation, and proactive analysis of support trends and performance gaps.

Provides Tier 1 support for enterprise and SMB SaaS customers through chat, email, text, phone, and screen sharing. Troubleshoots complex technical issues, communicates clearly, de-escalates interactions, follows incident response protocols, and identifies trends, churn risks, and upsell opportunities. The role also contributes to knowledge resources, process improvements, cross-functional collaboration, and occasional extended or holiday coverage.

Own and modernize Boulevard’s corporate IT environment, including identity, access, endpoints, SaaS applications, device management, onboarding, offboarding, and service delivery. Build scalable operating standards, automation, governance, documentation, metrics, and self-service workflows. Resolve complex technical issues, manage vendors, lead IT programs, and partner with Security, People, Finance, Legal, Engineering, and business leaders on compliance, continuity, and technology strategy.