Jobs at Bright Data

The IT Ops / Helpdesk Specialist provides tier 1 and 2 technical support for Windows and macOS, manages user accounts, administers SaaS applications, supports onboarding/offboarding, and troubleshoots various hardware and software issues.

Own the full sales cycle to acquire AI startups and micro-businesses in the US West. Build territory plans, generate high-volume pipeline via outbound and ecosystem channels, drive discovery through close, manage CRM, forecast, and collaborate with SDRs, SEs, and Customer Success.

Manage and nurture low- to mid-revenue US accounts via low-touch, high-scale customer success. Monitor account health, prevent churn, handle basic support and billing inquiries, qualify upsell opportunities for handoff, collaborate with marketing, and improve community processes and automations.

Develop back-end features using JavaScript, participate in system design, and take ownership of product development in an agile environment.

Serve as primary post-sales contact for AMER customers, driving adoption, retention, and expansion through training, health monitoring, pilot support, and pre-sales assets. Collaborate with sales, product, and marketing to align solutions to customer needs and reduce churn.

Own AMER pipeline growth across AI and non-AI offers by building country-specific go-to-market plans, improving lead quality and conversion, diagnosing funnel gaps, optimizing regional spend, and coordinating with sales, SDRs, partnerships, agencies, and global marketing to drive measurable pipeline and revenue outcomes.

The Solutions Engineer will support AI startups by providing technical guidance, onboarding, and creating reusable content while leading workshops and troubleshooting integrations.