Teams at Bright Data

The IT Ops / Helpdesk Specialist provides tier 1 and 2 technical support for Windows and macOS, manages user accounts, administers SaaS applications, supports onboarding/offboarding, and troubleshoots various hardware and software issues.

Own the full sales cycle to acquire AI startups and micro-businesses in the US West. Build territory plans, generate high-volume pipeline via outbound and ecosystem channels, drive discovery through close, manage CRM, forecast, and collaborate with SDRs, SEs, and Customer Success.

Manage and nurture low- to mid-revenue US accounts via low-touch, high-scale customer success. Monitor account health, prevent churn, handle basic support and billing inquiries, qualify upsell opportunities for handoff, collaborate with marketing, and improve community processes and automations.