Candid Health Benefits Overview

Build and scale partnership operations by creating sourcing and outreach engines, generating qualified leads and meetings, coordinating partner and investor events, maintaining CRM and documentation hygiene, managing partner materials with Marketing, and serving as a strategic thought partner to the Head of Partnerships. The role requires strong organization, communication, resourcefulness, attention to detail, and comfort building processes amid ambiguity.

Build and scale AI/ML solutions for healthcare revenue cycle automation. The role owns AI outcomes, identifies high-value use cases, shapes technical and product roadmaps, converts prototypes into scalable production systems, and architects infrastructure for training, testing, monitoring, security, and deployment. The engineer will apply ML, NLP, and LLM approaches to claims and workflow optimization while balancing technical tradeoffs, business value, cost, and operational efficiency.

Provide Level 1 customer support for healthcare billing platform inquiries, including claims processing, product functionality, bugs, and feature feedback. Collaborate with Product, Engineering, Operations, and Billing teams to resolve issues, escalate technical tickets, and meet SLAs. Create SOPs, macros, and help-center content while improving support workflows, quality, and cross-functional processes.