Carestream Dental Benefits Overview

The Account Executive will grow and manage a San Jose dental sales territory, exceed quotas, prospect and close new business, retain customers, and sell digital imaging equipment and practice management solutions. Responsibilities include solution selling, pricing and negotiation, customer visits, marketing campaigns, trade shows, and coordination with management, inside sales, and channel partners. The role requires strong dental or healthcare equipment/software sales experience, quota achievement, negotiation skills, travel availability, and the ability to lift 50 pounds.

Leads US customer support strategy and operations for dental practice management software customers. Oversees management teams, staffing, training, vendors, budgets, KPIs, customer satisfaction, process improvement, product readiness, defect prioritization, and AI-enabled service enhancements. Partners with product, development, remote support, global teams, and executive leadership to improve customer experience, operational efficiency, and service revenue.

Build and lead a new product operations and internal product marketing function. The role establishes release documentation, training, communication, planning, measurement, feedback, and adoption processes across product, service, sales, and partnerships. It coordinates release calendars, supports beta launches, instruments team performance, improves workflows with AI-assisted tooling, and retires ineffective practices. This individual contributor role requires building scalable systems, driving adoption without direct authority, and enabling internal teams to become confident product experts.