Jobs at Carrington Holding Company, LLC

Performs financial reconciliation and loss analysis for liquidated mortgage loans, identifies recovery and bill-back opportunities, researches incurred losses, and prepares evidence-based written summaries. Communicates findings with investors and insurers, responds to rebuttals, maintains servicing system updates, follows mortgage and agency guidelines, supports quality reviews, and helps improve processes. Requires mortgage default servicing knowledge, accounting and reconciliation skills, strong documentation and writing abilities, attention to detail, and effective workload management.

Reviews vendor invoices for allowable amounts, validates supporting documentation against completed work, reconciles invoice details, resolves vendor discrepancies, and ensures timely, accurate processing. Maintains knowledge of mortgage servicing requirements from FHA, VA, USDA, PMI, FNMA, and FHLMC. Identifies red flags, researches documentation, manages workflow, meets production goals, and follows company policies and applicable regulations.

Reviews vendor invoices for compliance with allowable amounts, validates supporting documentation, reconciles invoices against completed work, and resolves discrepancies with vendors. Maintains knowledge of mortgage servicing requirements from FHA, VA, USDA, PMI, FNMA, and FHLMC. Researches documentation, identifies red flags, processes numerical data accurately, meets productivity goals, and independently organizes workflow while following company policies and applicable regulations.

Monitors and coordinates pre-foreclosure referral processes, vendor performance, breach processing, file preparation, collateral orders, and procedural documentation. Ensures compliance with investor, state, and federal requirements; maintains servicing records; manages deadlines and escalated lien or foreclosure exceptions; communicates with servicing teams, clients, vendors, borrowers, and government agencies.

Prepare, file, and follow up on FHA mortgage insurance claims (Conveyance, CWCOT, Pre-Foreclosure Sale) ensuring documentation, quality review corrections, and agency payment. Maintain system records, adhere to agency/investor guidelines, and coordinate with internal and external stakeholders to meet deadlines and handle multiple priorities.

Performs investor accounting reconciliations, reviews investor and loan-servicing reports, analyzes remittance differences, and resolves discrepancies in custodial accounts. Validates data from other departments, researches reconciling items under Regulation AB deadlines, supports reporting activities, and completes special projects. Requires investor reporting knowledge, one to three years of related experience, intermediate Excel and Access skills, strong organization, attention to detail, communication, and analytical abilities.

Manage mortgage servicing counterparty relationships, including senior stakeholder communications, investor presentations, servicing requirements, portfolio and loan data analysis, quality control, compliance, deliverable tracking, and issue escalation. Coordinate servicing transfers, process improvements, change management, documentation, and corrective actions across internal departments and external investors. Analyze portfolio performance and recommend service delivery improvements while maintaining data integrity, confidentiality, and regulatory compliance.

Reviews FHA supplemental mortgage claims for accuracy, documentation completeness, guideline compliance, and financial impact before filing. Analyzes claim payments and advances, recommends approvals or denials, updates LoanServ, resolves quality-review corrections, monitors denials and offsets, and supports process improvements. Requires knowledge of FHA claims, default servicing, mortgage regulations, and agency timelines, along with strong documentation, writing, organizational, and analytical skills.

Develops and maintains mortgage broker and seller relationships to generate wholesale and correspondent loan business. Identifies and approves new partners, explains loan programs and policies, supports submissions, trains partners on online systems, manages the loan pipeline, and coordinates with underwriting, processing, closing, and funding teams to ensure timely transactions and regulatory compliance.

Reviews loss mitigation underwriting decisions, approvals, denials, income and modification calculations for accuracy and regulatory compliance. Ensures files are complete, properly documented, and correctly structured in Fiserv. Tracks errors, reports trends, supports process improvements, trains new hires, and assists leadership with peer guidance and special projects.

Reviews loss mitigation underwriting decisions, approvals, denials, income calculations, and final modification calculations for accuracy and compliance. Verifies file completeness, documentation, task completion, and adherence to company policies and regulations. Tracks errors, reports trends, supports process improvements, trains new hires, assists leadership, and contributes to special projects.

Develop and maintain broker/seller relationships to sell wholesale and correspondent mortgage loan products. Source and onboard brokers, advise on programs/pricing, train on submission systems, manage pipeline, liaise with operations to ensure timely closings and purchases while ensuring regulatory compliance and high customer service.

Develop and maintain broker and seller relationships to sell wholesale and correspondent mortgage loan products. Source and approve new brokers, train and advise on company programs and systems, act as liaison across underwriting/processing/closing to ensure timely loan closings and purchases, manage pipeline and CRM, ensure regulatory and company compliance, and provide high-level customer service.

Support Treasury operations by processing and releasing funds, managing bank accounts and signatories, resolving exceptions, producing treasury reports, administering banking system access, handling unclaimed property reporting, liaising with banks and vendors, and participating in process improvement and treasury projects.

Perform default reporting and analytics for mortgage servicing portfolios, validate and troubleshoot data and exception reports, conduct root-cause analysis, produce ad-hoc reports, document processes, and collaborate with default management to ensure regulatory-compliant, accurate reporting delivery.

Develop and maintain broker and seller relationships to sell wholesale and correspondent mortgage products. Prospect and onboard brokers, advise on programs/pricing, assist with loan submissions and online systems, liaise with internal teams to ensure timely closings and purchases, manage pipeline, ensure compliance, and maintain CRM and confidential client information.

Manage and monitor foreclosure vendor activities and processes to ensure timely, accurate residential mortgage foreclosure handling per investor, state, and federal requirements. Communicate with attorneys, trustees, vendors, clients, and internal teams; resolve escalations; maintain systems of record and tracking software; process fees and funds within SLAs; assist with training and SME tasks; ensure documentation, coding, and reporting for conveyance, REO transfers, and IRS reporting.

Manage and process foreclosures across licensed states: log cases, prepare notices, record sales, clear title defects, monitor third-party sites, handle inquiries, review bankruptcies, and support foreclosure-related projects.

Provide technical design, development, administration, and support for the company's Zendesk CRM (Support, Guide, Chat/Messaging, Talk, Explore). Build/configure workflows, triggers, automations, macros, views, and dashboards; implement API and webhook integrations; develop Explore reports; troubleshoot in test environments; follow SDLC and change control; produce documentation and train users; collaborate with business partners and PMO.

Generate and distribute investor and trustee loan-level reports, analyze and reconcile remittances and pool-to-security differences, forecast principal and interest advances, remit funds (prepare wires), track cash/advance activity, maintain reporting systems, review payment history and posting accuracy, ensure compliance with investor servicing agreements and regulatory requirements, and coordinate with servicing departments on investor accounting tasks.