Jobs at Carrington Holding Company, LLC

Leads post-close mortgage loan operations across all origination channels, including loan delivery, endorsements, records management, due diligence, compliance, quality control, and risk management. Oversees managers and staff, establishes performance standards, audits operations, resolves issues, develops training, partners with IT on system improvements, and collaborates with capital markets, servicing, treasury, operations, vendors, and senior leadership.

Manages wholesale sales Account Executives and broker relationships across an assigned region. Drives sales goals, coaches staff, develops broker accounts, oversees loan submissions, forecasts production, and ensures compliance with mortgage regulations. Promotes government, conventional, non-QM, and specialty loan products while partnering with operations to improve file flow and service quality. Represents the company at industry events and supports regional budgeting, training, and strategic execution.

Manages wholesale sales Account Executives and broker relationships across an assigned region. Oversees sales goals, coaching, training, forecasts, loan submissions, CRM activity, broker onboarding, and compliance with lending regulations. Promotes government, conventional, non-QM, and specialty mortgage products while partnering with operations to ensure timely, high-quality loan processing. Supports budgeting, regional strategy, presentations, trade shows, and industry meetings.

Develop and maintain mortgage broker and seller relationships to drive wholesale and correspondent loan production. Identify and approve new partners, explain loan programs and policies, train partners on submission and underwriting systems, manage the loan pipeline, and coordinate with processing, underwriting, closing, and funding teams. Ensure regulatory deadlines and compliance requirements are met while providing strong service throughout the loan process.

Investigates and resolves credit bureau disputes, complaints, inquiries, and reporting corrections. Reviews mortgage servicing records, payment histories, escrow activity, balances, and loan adjustments; submits updates through E-Oscar; ensures compliance with Metro 2, FCRA, RESPA, TILA, CFPB, and company policies; collaborates with internal departments and tracks dispute trends.

Oversee complex mortgage escrow processes, including mortgage insurance premium reconciliation and payments, escrow stops for pending refinances, loan boarding, vendor communications, reporting, and quality control. Resolve escalated escrow issues, support junior associates, ensure regulatory compliance, and communicate findings to management. The role is remote and requires three to four years of banking, finance, mortgage, or escrow experience.

Manages mortgage escrow oversight processes, including setting up FHA, PMI, and USDA escrow lines; researching tax, insurance, flood, and refund discrepancies; processing cancellation requests; disbursing paid-loan escrow balances; documenting loan updates; resolving issues; and escalating complex matters. Ensures regulatory compliance, accurate calculations, timely follow-up, and productivity reporting.

Processes loss draft and property damage claims, checks, documents, inspections, and claim packages. Reviews repair estimates, depreciation, costs, and draw eligibility; evaluates exceptions and claim risk; initiates fraud processes when needed; monitors vendor service quality; handles customer inquiries; and ensures compliance with company policies and applicable laws.

Develop and maintain broker and seller relationships to sell wholesale and correspondent mortgage loan products. Source and approve new brokers, train and advise on company programs and systems, act as liaison across underwriting/processing/closing to ensure timely loan closings and purchases, manage pipeline and CRM, ensure regulatory and company compliance, and provide high-level customer service.

Develops and maintains mortgage broker and seller relationships to generate wholesale and correspondent loan business. Identifies and approves new partners, explains loan programs and policies, supports submissions, trains partners on online systems, manages the loan pipeline, and coordinates with underwriting, processing, closing, and funding teams to ensure timely transactions and regulatory compliance.

Prepares, files, and tracks FHA home retention claims according to investor, insurer, HUD, and CMS guidelines. Reconciles claim proceeds with loan balances, escrow, and advances; corrects errors; provides posting instructions; maintains audit files and documentation; monitors deadlines and follow-ups; and escalates denials, delays, and processing issues. Requires strong organization, communication, accuracy, problem-solving, and mortgage servicing knowledge.

Prepares, files, and tracks FHA home retention claims according to investor, insurer, HUD, and CMS guidelines. Reconciles claim proceeds against amounts claimed and loan indebtedness, processes corrections and refunds, provides posting instructions, documents servicing activity, maintains audit files, and monitors deadlines, denials, and processing delays. Requires mortgage servicing knowledge, strong organization, communication, math, problem-solving, and attention to detail.

Reviews FHA Part A mortgage insurance claims for accuracy, verifies foreclosure and default timelines, confirms required documentation, communicates corrections, documents quality checks, and submits finalized claims for agency payment. The role also identifies trends, ensures compliance with investor and agency guidelines, and manages multiple deadlines while supporting default servicing processes.

Leads enterprise product and technology integrations, cross-functional projects, AI and automation initiatives, business analysis, vendor coordination, executive communications, and change adoption. Develops requirements, implementation plans, business cases, risk strategies, and executive reporting while ensuring initiatives meet scope, schedule, compliance, and organizational objectives.

Completes and monitors residential mortgage bankruptcy ledgers, including proofs of claim, motions for relief, notices, reconciliations, filings, and closures. Verifies payment histories, resolves discrepancies, researches servicing records, handles escalated inquiries, performs manual calculations, and supports bankruptcy documentation. The role also identifies process improvements, coordinates with internal teams and IT, provides training, and may sign bankruptcy documents. Requires strong accounting, research, communication, organizational, and deadline-management skills.

Reviews loss mitigation underwriting decisions, approvals, denials, income calculations, and final modification calculations for accuracy and compliance. Verifies file completeness, documentation, task completion, and adherence to company policies and regulations. Tracks errors, reports trends, supports process improvements, trains new hires, assists leadership, and contributes to special projects.

Develop and maintain broker/seller relationships to sell wholesale and correspondent mortgage loan products. Source and onboard brokers, advise on programs/pricing, train on submission systems, manage pipeline, liaise with operations to ensure timely closings and purchases while ensuring regulatory compliance and high customer service.