Teams at Celigo

Lead a global customer support organization to drive issue resolution, platform adoption, and customer health. Implement AI-assisted workflows, self-service knowledge, and intelligent routing. Partner with Product, Engineering, CS, and Professional Services to drive systemic fixes, measure outcome-focused metrics, and connect support signals to expansion and retention. Hire, coach, and scale teams across time zones while managing budget and knowledge strategy.

Design and deliver scalable integrations on Celigo integrator.io connecting ERP and cloud apps. Implement data mappings, APIs, and AI/agentic workflows; perform testing, go-live support, and optimization. Mentor junior developers, train customers, and ensure performance, security, and governance best practices.

Work onsite with enterprise customers to identify AI automation opportunities, design and build production-grade agentic solutions using Celigo's AI Studio and MCP servers, integrate ERPs and SaaS systems, manage APIs and data transformations, run POCs/MVPs, validate and support deployments, and provide customer enablement and mentorship.