Jobs at Cengage Group

Manage and drive customer renewals via proactive engagement, CRM pipeline management, and cross-functional collaboration with sales to minimize churn, identify expansion opportunities, and support forecasting and reporting.

The Growth Marketing Director will drive revenue growth through data-driven marketing strategies, oversee acquisition and retention programs, and collaborate across teams to optimize customer lifecycle.

Lead a team to enhance Cengage Learning Platforms by implementing AI-first strategies, improving software delivery processes, and ensuring product quality.

Generate and qualify sales leads through calls, emails, LinkedIn outreach, and marketing follow-up. Research higher education institutions, identify decision-makers, nurture prospects until sales-ready, schedule impactful client meetings, and maintain accurate CRM activity records for account management teams.

Own and execute strategic account plans that drive revenue growth and customer success. Analyze customer data, usage trends, and market conditions to identify opportunities and risks; recommend tailored solutions, engagement strategies, and pricing considerations. Serve as a strategic customer consultant, build executive relationships, influence cross-functional go-to-market initiatives, oversee account planning and deal governance, and ensure compliance with internal standards.

Lead enterprise CRM and Salesforce transformation programs from strategy through delivery. Own scope, governance, roadmaps, budgets, risks, vendors, integrations, platform modernization, adoption, and business outcomes across multiple Salesforce clouds. Partner with executive sponsors and cross-functional global teams spanning technology, product, sales, marketing, customer success, data, and operations. Drive CRM analytics, automation, AI-enabled capabilities, customer data initiatives, and governance using Agile, Waterfall, or hybrid delivery methods.

Serve as a strategic partner to assigned customers to drive adoption, retention, and renewals. Develop tailored success plans, provide training, conduct health checks, analyze usage data to identify risks and upsell opportunities, and advocate during high-severity issue resolution.

Lead and execute demand generation and thought leadership programs across owned, paid, and earned channels. Design and optimize campaigns, support sales readiness and pipeline health, analyze performance, and coordinate with Sales, Revenue, and Marketing Operations to drive awareness, engagement, and pipeline.

Lead a team to analyze sales data, build and maintain Power BI and Excel reporting, leverage AI and automation for pipeline and lead scoring, align cross-functional GTM strategies, ensure data quality, and deliver actionable, executive-ready insights to drive sales performance and quota attainment.

Lead and execute an enterprise DevOps transformation program across platform engineering, SRE, FinOps, DevSecOps and AIOps. Establish governance, demand intake, service ownership, scorecards (DORA, SLOs), roadmaps, risk controls, and measure value realization while coordinating cross-functional change and vendor transitions.

Manage domestic and international intercompany transactions, reconciliations, settlements, journal entries, accruals, and month-end and year-end close activities. Collaborate with tax, accounts payable, accounts receivable, cost accounting, royalties, and group reporting teams. Resolve discrepancies, support auditors, maintain SOX documentation, administer bank and intercompany systems, and identify process improvements.

Lead a remote customer support team (~30) for ed2go, overseeing daily call center operations, SLA and quality metrics, workforce management, reporting, coaching, escalations, and cross-functional improvements to enhance learner experience across phone, email, chat, and web.

Embed with strategic higher-education partners to design, build, and ship production AI and platform integrations (LLM/RAG, LTI) across Cengage products. Own end-to-end deployments, write production code, ensure compliance and accessibility, evaluate AI safety and outcomes, mentor FDEs, and translate field learnings into product roadmap contributions.

Senior Business Systems Analyst partnering with Sales, Marketing, Customer Success, Finance, and Technology to design scalable lead-to-cash processes and Salesforce solutions. Leads discovery sessions, writes requirements and user stories, supports UAT and releases, and drives process improvements, automation, data quality, and governance across Salesforce Sales Cloud.

Lead vision and execution for learner-centered EdTech experiences. Build and mentor a world-class UX organization, embed UX across product development, integrate AI-assisted prototyping, accessibility, personalization, and automation, and collaborate with Product, Engineering, and Learning Science to improve measurable learning outcomes.

Lead remote K‑12 engineering teams to design, architect, and deliver high-availability cloud-native education platforms. Combine people management, Agile delivery, and hands-on technical leadership to modernize legacy systems, implement CI/CD and IaC, integrate emerging GenAI capabilities, and drive measurable improvements in user engagement and product performance.

Manage paid digital channels (PPC, Paid Social, Display, Affiliate) to drive lead generation. Develop testing and CRO strategies, optimize ROAS and budgets, source partners/vendors, coordinate cross-functional resources, and report campaign performance and KPIs to management.

The UX Designer will lead design for eCommerce flows, create engaging user experiences, and validate designs using data and testing, collaborating closely with teams to achieve business goals.

Designs and runs sales enablement programs: implement sales methodologies, develop playbooks, deliver training and coaching, manage enablement tools, measure performance, and partner with sales, ops, marketing, and product to improve seller productivity and onboarding.

Serve as the primary point of contact for assigned customers, driving adoption and long-term value of Cengage products. Build success plans, deliver training, conduct health checks, analyze usage data to identify risks and upsell opportunities, and support renewals to meet revenue targets. Advocate for customers during high-severity issue resolution and collaborate cross-functionally to ensure outcomes.