Jobs at Citizens

Lead and manage a Client Service team supporting high-net-worth individuals and advisor teams. Hire, train, develop career paths, optimize support models with Wealth Managers, onboard advisor teams, escalate and resolve sensitive issues (complaints, fraud, KYC), mitigate enterprise risk, improve efficiencies, and ensure regulatory compliance.

Serve as strategic HR advisor to Private Bank leadership: design compensation and incentive programs, lead org design and workforce planning, drive large-scale change and talent strategies, use workforce analytics to inform decisions, partner with Rewards, Talent Acquisition, and Finance to align people plans to business goals and regulatory requirements.

Support a top wealth management team by leading client onboarding, servicing high-net-worth relationships, executing day-to-day client needs, providing proactive investment updates, performance reporting, and delivering white-glove client service to deepen relationships.

Lead automation and orchestration for enterprise Vulnerability Management. Build integrations and data pipelines across security tools, cloud, and ServiceNow; automate intake, prioritization, remediation tracking, and reporting; optimize workflows, dashboards, and asset correlation; collaborate with engineering and cloud teams to scale risk-based remediation and improve data quality.

Own the vision and roadmap for Underwriting and Portfolio Management platforms (Salesforce and internal web apps). Lead stakeholders, define KPIs, coordinate agile teams, manage risks, and drive Salesforce strategy and platform initiatives aligned to corporate goals.

Build and manage a branch-based wealth management practice through discovery, tailored financial planning, investment and insurance solutions, and partnership-driven business development to grow and serve high-net-worth clients.

Branch-based Wealth Advisor who builds and manages a personalized wealth management practice, grows client relationships via referrals and partner engagement, conducts financial planning and investment/insurance/estate strategy, and collaborates with internal specialists to meet client goals.

The Senior Digital Content Management Partner develops and executes integrated content strategies, partners with teams for campaign execution, and ensures content is compliant and optimized across channels.

Lead design, administration, governance, and analytics of sales incentive plans for Retail Branch and Business Banking. Translate executive strategy into measurable objectives, deliver performance reporting and strategic analytics, support decision-making with financial modeling, and ensure compliance, data integrity, and audit readiness across incentive programs.

Lead strategy and execution to prevent, detect, and disrupt digital fraud, scams, and money mule activity. Build and mentor data science and analytics teams, develop ML predictive models, partner with product, cyber, vendors, and risk teams, and drive prevention-first controls, compliance, and operational efficiencies across payments, onboarding, and authentication channels.

Lead enterprise communications strategy supporting executive positioning, technology and innovation narratives, reputation and crisis communications. Advise senior leaders, develop messaging, speeches and thought leadership, coordinate cross-functional campaigns, and mentor communications teams to ensure aligned, proactive storytelling and issue preparedness across the organization.

Provide administrative and scheduling support for the Talent Acquisition team, including interview coordination, pre-employment screening, offer letter creation, job posting in the ATS, and candidate/onboarding coordination. Ensure timely completion of recruiting actions, maintain confidentiality, assist with process improvements, and deliver strong customer service to candidates and hiring partners.

The role involves managing a portfolio of deposit products and liquidity services, focusing on strategy, execution, stakeholder collaboration, and governance.

Lead oversight of consumer leveraged exposure, set leveraged lending limits and frameworks, approve credits within authority, identify and manage problem loans, develop and maintain credit policy and procedures, direct regional credit officers and portfolio activities, coordinate with risk functions and regulators, and support training and business partnering with lending units.

Build and manage a branch-based wealth management practice by conducting client discovery, creating tailored financial plans, growing relationships through referrals and partner engagement, and coordinating specialists for investments, insurance, and estate planning.

Investigate potential money laundering, terrorist financing, and BSA/AML violations using internal AML tools and OSINT. Perform risk assessments, prepare SARs, document case files, recommend customer actions, and collaborate with law enforcement and business units to ensure regulatory compliance.

Serve as the senior, client-facing investment expert for private wealth clients: develop investment policy statements, recommend portfolio construction and manager/vehicle selection, provide ongoing performance reviews and market updates, advise on asset allocation and alternative investments, and build relationships to win and retain high-net-worth and institutional clients.

Design, develop, and deploy production-grade generative AI and agentic systems (LLMs, RAG, AI agents). Build document intelligence, retrieval pipelines, vector search, and monitoring frameworks. Collaborate with risk, compliance, product, and engineering to deliver scalable, governed GenAI solutions in regulated environments.

Design and maintain enablement resources that help data and analytics practitioners discover assets, adopt tools, and develop skills. Build ownership directories, onboarding content, sample code, and training materials. Partner with platform teams, governance, and stakeholders to validate guidance, drive adoption, run technical events (datathons, workshops), and improve the practitioner experience across the enterprise.

Design, build, and maintain scalable, secure data pipelines and platforms to acquire, transform, and store large financial datasets. Enable AI/GenAI-ready data foundations for model training, inference, retrieval, and RAG workflows. Collaborate with cross-functional teams, ensure data quality, governance, observability, and compliance, and support production deployments and troubleshooting.