Teams at CodeRabbit

Handle billing-related customer support inquiries involving subscriptions, payments, refunds, credits, invoices, disputes, and account changes. Investigate discrepancies, resolve tickets, communicate billing policies, and manage sensitive customer situations with empathy and sound judgment. Collaborate with Customer Success, Finance, and Engineering, document resolutions, identify recurring issues, improve workflows, and contribute to billing knowledge resources.

Own the end-to-end sales commissions cycle, including plan administration, calculations, validation, payroll submission, disputes, and seller communications. Rebuild commission calculators with controls and audit trails, maintain data across Salesforce, HRIS, and payroll, develop attainment dashboards, and support Finance accruals and close. Lead future incentive compensation platform selection and implementation while administering consumption-based compensation models and ensuring accurate, audit-ready payouts.

Manage a shared queue of customer accounts triggered by onboarding, configuration, usage, renewal, cancellation, and expansion signals. Configure customers, resolve issues, support renewals and saves, identify expansion opportunities, document cases, and improve playbooks, automation, and triggers based on customer patterns. Collaborate with pooled success teammates, enablement, analytics, and account executives while maintaining clear customer records and response standards.