Teams at The Colibri Group

Owns B2C growth and the full customer lifecycle for a professional education business, from acquisition and enrollment through course completion, exam readiness, licensure, and continuing education. Leads revenue, contribution, customer acquisition efficiency, conversion, retention, and learner outcomes. Directs cross-functional Marketing, Product, Sales, and Operations priorities while standardizing growth strategies across brands and markets. Uses data, AI, automation, and personalization to improve customer and business performance.

Supports drafting, reviewing, redlining, negotiating, and managing commercial customer and vendor agreements. Reviews legal and business risks, participates in negotiations, conducts contract-related research, and advises business stakeholders. Maintains contract lifecycle documentation, approvals, records, and status tracking while using contract management systems and AI-enabled legal technology. Escalates higher-risk matters, communicates with senior counsel, and helps improve templates, processes, and contracting efficiency.

Designs and delivers customer service onboarding, e-learning, live training, and continuous learning programs. Partners with leaders and Quality Assurance to identify performance gaps, recommend learning solutions, and improve employee performance. Uses QA trends, learner feedback, KPIs, and post-training data to evaluate effectiveness. Maintains LMS content, course materials, scheduling, completion tracking, and readiness documentation while adapting programs to evolving tools, products, and processes.