Jobs at Collectors

Provide in-person customer service at hobby shop submission centers: intake, package, and ship collectibles; resolve customer issues via phone and email; solicit business; support events and trade shows; track submission center performance; collaborate with shop management to improve processes and drive revenue.

Lead design and build of scalable AWS cloud-based backend services and APIs powering web and mobile customer experiences. Own end-to-end feature delivery, improve grading and authentication workflows for scale and reliability, leverage AI tools to accelerate development, and provide technical leadership and mentorship across teams.

The Market Research Manager leads quantitative and qualitative research projects to analyze customer sentiment and brand health, driving marketing and product decisions while collaborating across various teams.

Design, develop, configure, and support Infios (Korber/HighJump) WMS solutions. Build API endpoints, create custom features and reports, optimize performance, implement warehouse processes, partner with product and operations, provide technical support and on-call rotation, and drive continuous improvement.

The Senior Customs Clearance Manager oversees international shipment compliance and coordination, focusing on temporary import bond compliance, exception management, and cross-functional communication to ensure smooth customs processes.

Lead and grow the engineering team owning the warehouse management system (WMS), vault, and fulfillment platforms. Ensure reliability, scalability, security, and integrations; partner with product; provide architectural guidance; champion AI/LLM tooling; establish operating standards, incident response, and observability; recruit and mentor engineers and technical leads.

Design and build polished web experiences across PSA products by partnering with design, product, and engineering. Ship production features, build rapid prototypes, maintain design systems, mentor engineers on design best practices, and elevate craft and consistency across the product ecosystem.

Own design, build, and support of the NetSuite ERP: configure/customize modules, develop SuiteScript/SuiteFlow solutions, manage integrations (Salesforce, payments, e-commerce, shipping, data warehouse), maintain system performance and data integrity, provide user support and documentation, and partner with Finance, Ops, and Supply Chain on process-driven NetSuite implementations and reporting.

Lead architecture and reliability of the data platform, build and harden ingestion (batch and CDC), own BigQuery+dbt transformations, establish testing/observability/governance, mentor engineers, develop Python tooling and APIs, run POCs for lakehouse/open table formats, and define AI-assisted development practices.

Lead strategy and execution for PSA's TCG and Pop Culture grading categories, including product marketing, go-to-market planning, partnership building, and growth performance management.

Lead and oversee the UX research function, setting strategy, executing research, and mentoring the team to support product development and design at Collectors.

The Director of Engineering will lead platform engineering strategy and teams, enhancing developer experience, driving AI integration, and establishing governance for development practices.

Drive front-end development for customer-facing web and mobile experiences. Lead feature delivery from concept to production using React, Next.js, TypeScript, Svelte, and Tailwind. Troubleshoot integrations, write unit and integration tests, produce technical documentation, collaborate with product/design/data, and use AI tooling (preferably Claude) to accelerate design and implementation.

Lead design and implementation of the PSA Liquidity Platform connecting buyers and sellers. Build buyer tooling, matching/ranking engines, and seller experiences. Architect and operate microservices and Kafka-driven systems on Kubernetes/AWS, instrument observability, apply AI tooling across the SDLC, and drive cross-functional delivery from 0-to-1 while owning end-to-end outcomes.

Lead backend and full-stack work on the Payments team, building multi-gateway integrations (Stripe, PayPal), payment APIs, and customer payment UIs. Ensure secure, compliant (PCI-DSS) payment flows, reliability, observability, and scalability across AWS/Kubernetes microservices. Partner cross-functionally to design architecture, implement settlement/reconciliation, and maintain high availability.

Design, build, and operate scalable AWS-based backend services and APIs for the Collectors Vault. Own architecture and delivery, improve performance and reliability, mentor engineers, and leverage modern AI tools to accelerate development and engineering velocity.

Build and operate the Power Packs customer experience and backend services. Design data foundations, APIs, and integrations across platform services. Troubleshoot distributed systems, contribute full-stack plumbing as needed, improve observability and documentation, and collaborate with Product and partner teams to deliver scalable, multi-tenant marketplace capabilities.

Build and operate backend services, APIs, and frontend experiences for the Power Packs product. Work across the full SDLC on backend systems, frontend React/NextJS apps, integrations, observability, and documentation while collaborating with Product and Engineering to deliver scalable, production-quality features.

Lead and operationalize the enterprise information security program across AppSec, CloudSec, SecOps/IR, and GRC. Own SOC/detection and response, application and cloud security, risk registers, compliance (SOC2/ISO/NIST/HITRUST), security KPIs, and build a high-performing security organization partnered with engineering, IT, legal, and privacy.

As a Product Designer, you will translate complex collector needs into engaging digital experiences, drive projects from definition to shipping, and work with a cross-functional team to enhance one of the leading brands in collectibles.