Teams at Collectors

Provide in-person customer service at hobby shop submission centers: intake, package, and ship collectibles; resolve customer issues via phone and email; solicit business; support events and trade shows; track submission center performance; collaborate with shop management to improve processes and drive revenue.

Lead design and build of scalable AWS cloud-based backend services and APIs powering web and mobile customer experiences. Own end-to-end feature delivery, improve grading and authentication workflows for scale and reliability, leverage AI tools to accelerate development, and provide technical leadership and mentorship across teams.

The Market Research Manager leads quantitative and qualitative research projects to analyze customer sentiment and brand health, driving marketing and product decisions while collaborating across various teams.