Jobs at Commure

Own end-to-end customer implementations and launches for Athelas Air EHR. Map clinical and administrative workflows, create technical specifications, coordinate cross-functional teams, manage implementation plans and risks, develop scalable launch playbooks, improve operational processes, build Retool tools, support go-live hypercare, and monitor adoption and issue-resolution metrics.

Build and scale AI medical scribe features using LLMs, develop responsive web and iOS experiences, and maintain audio-processing, cloud, and EHR integration infrastructure. Lead projects from concept to production, collaborate with product and design teams, and work directly with customers to gather feedback and rapidly improve the product.

Build backend services and low-latency voice pipelines for AI agents handling healthcare calls. Develop call orchestration, conversation state, tool execution, EHR integrations, scheduling workflows, and real-time telephony, ASR, LLM, and TTS systems. Establish APIs, data models, event-driven workflows, observability, reliability, and release standards while partnering with AI, product, and operations teams. Mentor engineers and deliver production features from the Mountain View office.

Build backend services and real-time voice pipelines for AI agents handling healthcare calls. Responsibilities include call orchestration, conversation state, tool execution, EHR write-back, telephony and AI integrations, scheduling workflows, APIs, data models, observability, reliability, and production releases. The role partners with AI, product, operations, and senior engineering teams to deliver patient-access features.

Serve as a strategic and hands-on People Business Partner for Engineering, Product, and Design. Coach managers, support organizational design, talent planning, compensation and equity reviews, performance management, retention, employee relations, and workforce decisions. Use people data to identify risks and opportunities, build scalable HR processes, improve manager effectiveness, and partner cross-functionally with Finance, Legal, Talent, and business leaders. The role requires discretion, strong judgment, independent execution, and three days per week onsite in Mountain View.

Own hospital billing launches from contract signature through stabilized production, serving as the primary account contact. Build launch playbooks, workflows, billing rules, configurations, automations, SLAs, and handoff processes while coordinating Product, Engineering, Operations, Sales, Account Management, implementation, and payer enrollment teams. Manage customer leadership relationships, drive post-launch collections stability, and help define the future Launch and Account Management functions for Hospital Billing.

Own end-to-end development of high-traffic claims, appointments, and payment-posting workflows. Build scalable full-stack features, APIs, data models, tests, dashboards, logging, and alerting for data-dense healthcare billing surfaces. Collaborate with product, design, and billing operations, review code and designs, improve technical standards, and mentor teammates. The role also involves bulk processing, healthcare billing integrations, and selectively deploying LLM-powered productivity features.

Lead denials management and claims optimization across healthcare clients. The role oversees claims workflows, investigates denial root causes, manages operational metrics, designs scalable processes, and partners with product, engineering, account management, and clients to improve revenue capture and reduce manual effort.

Own and evolve Commure’s foundational cloud infrastructure and internal developer platform. Responsibilities include managing multi-cloud infrastructure with IaC, operating Kubernetes fleets, building self-service developer tooling and CI/CD pipelines, managing GitOps deployments, designing service mesh and networking systems, operating observability platforms, and implementing zero-trust access. The role partners with Security on secrets, policy-as-code, HIPAA, and SOC 2 compliance while making architecture decisions and operating systems end to end.

Own end-to-end customer implementation and launch of Athelas Air EHR. Map clinical and administrative workflows, translate needs into technical specifications, coordinate cross-functional teams, manage timelines and risks, develop scalable launch playbooks, improve operational processes, build Retool applications, and support go-live adoption. Track issue-resolution SLAs and customer adoption metrics while partnering with Sales, Customer Success, Product, Engineering, Professional Services, and Support.

Own long-term customer success for a healthcare AI medical scribe product. Build relationships with clinicians, administrators, and IT stakeholders; drive product adoption, monitor usage, conduct strategic reviews, deliver training, manage renewals, resolve issues, and ensure timely payments. Partner with implementation, support, product, engineering, and finance teams to improve customer outcomes and scalability. Mentor junior team members and travel 20–30% for onsite client engagements.

Own end-to-end customer implementation and onboarding for Athelas Air, coordinating workflow discovery, technical requirements, launch plans, cross-functional teams, go-live support, and adoption tracking. Develop scalable playbooks, functional specifications, dashboards, and Retool tools while identifying process improvements that accelerate time-to-value and improve launch quality.

Own revenue growth analysis for an RCM product, delivering quarterly performance presentations, diagnosing revenue fluctuations, benchmarking customer outcomes, and recommending process improvements. Launch revenue-generating initiatives across customers and collaborate with Product, Engineering, Account Management, Sales, and Operations. Analyze payer and procedure ratios, prioritize process fixes, document best practices, and solve ambiguous customer problems autonomously in a high-growth environment.

Build and own mobile experiences for clinicians using Flutter, Swift/iOS, and Kotlin/Android. Develop AI-native workflows involving real-time transcription, ambient documentation, multimodal inputs, offline functionality, and intelligent recommendations. Collaborate with clinicians, product, design, AI, and backend teams from discovery through launch. Ensure performance, accessibility, reliability, analytics, testing, observability, and release readiness while contributing to mobile strategy and mentoring engineers.

Own and scale healthcare operations workflows from discovery through deployment. Design automations using SQL, APIs, scripts, and LLMs; collaborate with Product, Engineering, Account Management, and customers; build dashboards and reporting pipelines; identify bottlenecks; and deliver measurable improvements in productivity, quality, scalability, and financial outcomes.

Own end-to-end launch and stabilization of Ambient EHR integrations across enterprise clients. Triage production integration issues, diagnose root causes across product/configuration/client environments, route and drive fixes, build dashboards and health metrics, and codify runbooks and escalation workflows. Coordinate cross-functional stakeholders including Engineering, Implementation, Customer Success, and client IT to meet SLAs and provide executive reporting.

Build and scale full-stack features for the Insights practice management platform using ReactJS, Python, and PostgreSQL. Improve reliability, observability, performance, and availability; collaborate with infra, backend, product, and design; own multi-month projects, conduct code reviews, and drive architectural improvements to support thousands of practices.

Design, build, and operate end-to-end AI-enabled revenue cycle management features. Implement integrations, improve reliability, optimize performance, and ship production LLM-powered agents with monitoring, observability, and architectural ownership.

The Senior Software Engineer will build AI solutions for clinical workflows, collaborating with teams to enhance software architecture and mentor other engineers.

Lead EHR credentialing and BizOps workflows, triage escalations outside standard product scope, design scalable processes and playbooks, automate manual steps using AI and low-code tools, run SLA tracking and reporting, and manage a small operations team to ensure compliance and operational metrics.