As a Customer Success Manager, you'll oversee enterprise accounts, driving product adoption and customer satisfaction while ensuring renewals and providing strategic insights to improve customer experiences.

The Senior Business Intelligence Analyst will drive data-informed decisions for the Field organization by providing insights, building dashboards, and collaborating with cross-functional teams to optimize performance and growth.

This role involves leading technical enablement initiatives, creating training materials, and serving as an expert in Contentful's product features. Responsibilities include collaborating with internal teams, conducting workshops, and translating complex technical concepts for diverse audiences.

Provide on-site IT support for the San Francisco office, troubleshoot devices and AV, analyze recurring incidents to design preventative systems, create documentation and runbooks, contribute operational context to enterprise IT projects, and drive automation and governance improvements.

Lead strategy and execution for a global Creator Program: design community systems, onboarding, credentialing, engagement, and measurement; partner cross-functionally to drive activation, advocacy, and scalable learning experiences.

Manage a book of ~25-30 enterprise accounts as a trusted advisor to drive adoption, retention, renewals, and expansion. Monitor onboarding, run business reviews, mitigate risks, forecast and close renewals, negotiate with procurement, translate customer insights to product teams, and travel ~25% for onsite meetings.

As a Senior Solution Architect, you'll guide personalization strategies, design solutions, and mentor teams to drive business impact.