Jobs at Cox Enterprises

Lead new-business enterprise sales for managed and advisory cloud services. Self-source pipeline, engage C-suite, manage complex multi-threaded deals, leverage partner ecosystems (AWS, Azure, Google, VMware), and drive recurring revenue while collaborating with cross-functional teams to ensure successful delivery and account growth.

Drive new enterprise business for managed and advisory cloud services. Self-source pipeline, engage C-level stakeholders, run complex multi-threaded deals, leverage partner ecosystems (AWS, Azure, Google, VMware), and collaborate cross-functionally to close recurring revenue and professional services contracts while meeting quota and growing territory.

Own and grow a portfolio of strategic enterprise clients by building C‑suite relationships, driving revenue and retention, and delivering outcomes across managed and professional services. Lead strategic account plans, multi‑SOW multi‑year engagements, and cross‑functional teams to align solutions, mitigate risks, manage escalations, and ensure forecasting and account health.

Own and grow a portfolio of enterprise and upper mid-market clients by driving revenue, retention, and expansion of managed and professional services. Develop account plans, manage opportunities through the sales cycle, coordinate cross-functional delivery, monitor account health, and build relationships with senior business and IT stakeholders to deliver measurable business outcomes.

Own and grow a portfolio of strategic enterprise clients, build C-suite relationships, drive revenue, retention, and expansion across managed and professional services, lead multi-year multi‑SOW engagements, coordinate cross-functional teams, manage account strategy, forecasting, and act as executive escalation for client issues.

Manage and grow a portfolio of enterprise and upper mid-market clients by owning relationships, executing account strategies, driving revenue/retention/expansion, managing opportunities through the full sales cycle, coordinating cross-functional teams, and aligning managed and professional services to deliver measurable business outcomes.

Lead Customer Success to ensure customers realize measurable business outcomes, reduce churn, and drive retention and expansion. Build segment-specific playbooks, orchestrate cross-functional execution across Sales, Delivery, Support, and Operations, own renewals and CSQL generation, lead executive customer engagements, hire and develop CSM leadership, and report on CS KPIs including GRR, NRR, health scores, and CS NPS.

Lead and scale Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build playbooks by segment, orchestrate cross-functional execution, engage executives, and lead the CSM organization with KPIs and governance.

Senior individual-contributor responsible for enterprise service quality strategy and governance across Cox Fleet internal operations. Drives KPI frameworks, data-driven insights, root-cause analysis, and cross-functional improvement initiatives. Advises senior leaders, builds scalable coaching/tools, establishes governance and executive reporting, and embeds continuous improvement and accountability without direct people management.

Lead and coach a team of Customer Care Specialists, resolve complex escalations (including fraud), provide advanced technical support, analyze feedback and trends, drive process improvements, and optimize AI-powered tools and contact center systems to improve customer experience.

Lead complex, cross-functional programs from initiation through adoption. Build integrated plans, manage scope/budget/risks, produce executive-ready status narratives, drive stakeholder alignment, and implement PMO standards. Apply AI productivity tools to increase delivery velocity, pilot emerging tools, and support change readiness and continuous improvement across the PMO.

Lead UKG configuration and administration for timekeeping, accruals, attendance, scheduling, and integrations across the enterprise. Partner with HR teams and technology stakeholders to gather requirements, design solutions, implement enhancements, ensure compliance with labor rules, and support M&A and digital HR initiatives. Provide testing, troubleshooting, and operational support for UKG environments.

Lead and execute change enablement strategies for Fleet initiatives, including impact assessments, stakeholder engagement, readiness planning, adoption measurement, and cross-functional alignment. Partner with business leaders and L&D to identify capability gaps, advise on best practices, facilitate workshops, monitor adoption metrics, and drive continuous improvement of change methodologies. Support sponsorship activities and lead special strategic projects.

Lead RapidScale's national pre-sales technical organization, mentoring Solutions Architects, driving strategy, and ensuring alignment between Sales, Product, and Delivery to achieve business outcomes.

Lead workforce management operations and analytics for multi-brand contact center portfolio. Manage WFM and real-time teams, forecasting, capacity planning, scheduling, intraday operations, and WFM technology optimization (Genesys, Intradiem). Drive process standardization, continuous improvement, reporting, and stakeholder partnerships to meet service levels and business objectives.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.

Deliver onsite and virtual product training and consulting to dealer clients across assigned domains (DMS, Fixed Ops, Retail). Complete domain certifications, customize curricula, troubleshoot product issues, document training in Salesforce, manage travel and expenses, support product development and internal training, and keep up with automotive trends to drive product adoption.

Manage a portfolio of customers to ensure adoption, value realization, retention, and expansion. Develop Customer Success Plans, run QBRs, monitor health and risks, coordinate cross-functional teams, support renewals, maintain CRM and success documentation, and contribute to playbooks and process improvements.

Lead technical discovery and design of hybrid and multi-cloud architectures, advising sales and clients on hosted and public cloud solutions. Architect secure, compliant environments (networking, storage, backup/DR, security services), run workshops, produce solution designs, participate in RFPs, and coordinate hand-offs to specialists while evangelizing emerging technologies.

Lead technical discovery and design of hybrid and multi-cloud architectures, align solutions to business outcomes, support sales throughout the cycle, ensure security/compliance, design networking/connectivity, and coordinate public cloud specialists for deeper scoping.