Jobs at Customer.io

Set technical direction for distributed messaging systems handling billions of messages daily. Make architecture decisions balancing scale, cost, and reliability; solve ambiguous cross-team problems; establish engineering standards; mentor senior engineers; improve processes and tooling; assess candidates; and use AI agents for multi-file software changes.

Provides tier 1–2 IT support across hardware, software, SaaS applications, and remote connectivity. Manages employee onboarding, offboarding, access changes, identity and access management, SSO, role-based permissions, and MDM device compliance. Supports endpoint protection, patching, documentation, and SOC 2, ISO, and HIPAA compliance activities. Collaborates with People, Security, and Engineering teams in a fully remote SaaS environment.

Own partnerships with AI builder platforms from prospecting and negotiation through technical integration, marketplace listing, and adoption. Identify ecosystem priorities, negotiate commercial terms, translate technical requirements for engineering, track marketplace performance, and create repeatable partnership processes. Requires business development or ecosystem experience, marketplace launches, API and authentication fluency, deal-making skills, and strong cross-functional collaboration.

Manage accounts payable and travel-and-expense operations during a six-month contract. Responsibilities include reviewing and coding expenses, reconciling Ramp and Navan activity to the general ledger, enforcing policy, reviewing bills, identifying duplicate invoices, resolving vendor payment issues, and improving recurring processes. The role requires strong attention to detail, communication skills, and the ability to manage deadline-driven workloads.

Lead and develop a new team of eight mid-market Account Executives. Responsibilities include coaching, pipeline inspection, forecast accuracy, outbound generation, deal strategy, quota attainment, CRM hygiene, and cross-functional collaboration with Sales Operations, Marketing, and Solutions Architecture. The manager will establish team structure, improve execution, operationalize go-to-market initiatives, and maintain high performance standards in a remote SaaS environment.

Lead the global accounting function and team of approximately seven, overseeing close, general ledger, AP/AR, payroll, treasury, revenue recognition, equity compensation, controls, audits, tax coordination, and international compliance. Improve close timelines and reconciliation quality, author technical accounting memos, maintain audit-ready books, and drive automation across NetSuite and connected finance systems. Partner with senior stakeholders across the company while scaling accounting operations for a remote-first, multi-currency subscription business.

Lead company-wide product design vision, evolve the Pluma design system, and improve the connection between design intent and shipped products. Design experiences for developer and builder audiences, including CLI-native and API-first workflows, and lead human-AI and agentic product design. Partner with product and engineering leadership, guide design reviews, mentor Staff designers, raise organizational craft standards, and support hiring and calibration.

Own full-cycle recruiting for hard-to-fill go-to-market roles, with a strong emphasis on targeted outbound sourcing and engaging passive candidates. Build candidate lists, develop search strategies, partner with hiring managers, calibrate profiles using market data, manage candidate experience, and close offers. The recruiter will support Sales, Customer Experience, Marketing, and Business Operations searches, use AI tools to improve sourcing efficiency, and independently manage searches end to end.

Own full-cycle technical recruiting with a strong emphasis on sourcing hard-to-reach, passive engineering candidates. Build targeted search strategies, conduct personalized outreach, manage candidates through offers, and deliver a high-touch experience. Partner with engineering hiring managers to calibrate profiles, provide compensation and talent-market insights, and adjust strategies using data. The role also requires practical use of AI tools to improve sourcing efficiency and research.

Lead GTM finance owning the end-to-end P&L for Sales, Marketing, and Customer Success. Build first-principles financial models, drive unit economics and ARR forecasting, deliver exec/board reporting, partner on capacity/pricing, champion AI-enabled finance workflows, and hire and develop the GTM finance team as the company scales.

Partner with business leaders to drive talent management, performance cycles, organizational design, change management, employee relations, engagement, and people programs. Use people analytics to spot trends, advise managers, and support global workforce planning while contributing to the People Experience team and fostering DEIB and employee development.

As a Mid-Market Account Executive, manage sales from pipeline development to closing deals, focusing on new business acquisition within mid-sized clients. Engage in high-volume prospecting and conduct customer needs analysis to position solutions effectively.

Own the end-to-end design of a product area: strategy, flows, edge cases, and shipped quality. Design comprehensive user flows and self-service experiences, partner closely with PMs and engineers to implement and ship work (including contributing code and fixing UI), steward and extend the Pluma design system, prototype AI interactions, and mentor junior designers.

Lead development and maintenance of Customer.io SDKs across platforms, improve SDK delivery infrastructure (CI, testing, release), partner with product/design, use AI agents to make multi-file code changes, and engage with developer customers to improve experience.

Own the self-serve product experience from signup through activation and upgrade. Identify and remove friction using data, experimentation, and customer insights. Define and track activation, retention, and monetization metrics. Run A/B tests and growth experiments, partner with Marketing, CX, Design, and Engineering to scope and deliver improvements, and communicate priorities and progress across teams and leadership.

As a Senior Software Engineer, you'll design and build distributed systems in Go, collaborate across teams, and ensure performance and reliability at scale.

Lead and develop a team of data scientists and analysts to deliver forecasting, experimentation, behavioral analytics, segmentation, churn and health-score models, and revenue forecasts. Partner with product, marketing, sales, and CX to define metrics, measurement frameworks, and analytics best practices while managing internal analytics platform capabilities.

The role involves owning the email channel's infrastructure, developing frontend experiences, designing backend systems, and ensuring deliverability in a cloud-native environment.

Own the monthly revenue close across subscription, consumption, and hybrid billing. Maintain deferred revenue schedules, flag rev rec implications on deals, partner with Rev Ops/Legal/Deal Desk, prepare audit-ready workpapers, and identify AI-driven automation opportunities to streamline revenue recognition processes.

The Senior Data Scientist will analyze customer data, design experiments, build models, and support data-driven decision-making across product, marketing, and customer experience teams.