Digi International Benefits Overview

Manage post-sale relationships for digital and tech-touch customers by driving onboarding, adoption, renewals, upsells, advocacy, and measurable platform value. The role owns customer KPIs, resolves adoption barriers, coordinates cross-functional issue resolution, supports product releases, develops process improvements, and identifies expansion opportunities. It also uses automation and AI to engage customers at scale while communicating customer needs to Product, Sales, R&D, and Operations.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Design, build, and maintain end-to-end GTM outbound pipeline and CRM integrations (Clay, Outreach/Salesloft, HubSpot). Integrate product usage signals, automate enrichment/scoring, build LLM-driven personalized email generation, ensure data quality, produce runbooks, and partner with Sales/RevOps to operationalize GTM workflows.