Teams at Drivemode

Manages product operations for connected vehicle products, including L2/L3 support triage, incident escalations, queue health, SLO tracking, stakeholder alignment, product documentation, localization, vendor coordination, product launches, process improvements, and Voice of Customer insights.

Lead a six-month transformation initiative establishing requirements governance, change-request management, end-to-end traceability, program intelligence, and decision-support systems. Partner across Product, Engineering, QA, Architecture, and TPM/PMO to connect requirements, technical dependencies, implementation, validation, capacity, risk, schedule, and business outcomes. Build internal tools, dashboards, AI-enabled workflows, and integrations using approved program data from Jira, source control, validation systems, and release processes.

Leads and develops the QA team responsible for mobile application, API, automotive hardware, and embedded testing. Oversees QA strategy, test planning, automation, test-case quality, process improvement, stakeholder coordination, compliance, reporting, and on-site vehicle testing across Japan, Ohio, and Los Angeles.