Teams at DYOPATH

Create and maintain user guides, knowledge base articles, training materials, and process documentation. Collaborate with subject matter experts, ensure accuracy and consistency, manage documentation repositories, develop templates and style guides, edit and proofread content, and deliver documentation on schedule while gathering feedback to improve quality.

Own end-to-end lifecycle of MSP/MSSP services: define service catalog, pricing, documentation, and governance; align Sales, Delivery, Support; drive AI-enabled automation, profitability, and scalability.

Operate and escalate incidents across security, network, systems, and cloud. Troubleshoot complex incidents, perform root cause analysis, tune SIEM/EDR, mentor junior staff, maintain operational documentation, and support compliance (CMMC, SOC 2, ISO 27001). Collaborate with engineering and clients to improve reliability and security.