Teams at Ebsco Information Service

Drive sales growth across academic, medical, and corporate markets by prospecting, managing opportunity pipelines, building relationships with decision-makers, delivering virtual presentations and product demos, developing account strategies, and meeting revenue targets. Collaborate with outside sales, sales support, marketing, and customer satisfaction teams to customize offerings, manage pricing, understand competitive positioning, and close opportunities.

Conduct manual and automated accessibility testing for web-based products against WCAG, Section 508, and EN 301 549 standards. Document and help remediate accessibility defects, support product audits, maintain accessibility documentation such as ACRs and VPATs, and collaborate with Product, Design, Engineering, QA, and customers. Advocate for accessible design and development while staying current with accessibility standards, assistive technologies, and industry practices.

The Customer Success Executive manages post-sale onboarding, implementation, product adoption, training, value realization, renewals, and expansion for clinical decision solutions. Responsibilities include coordinating with customers, IT teams, and internal stakeholders; supporting EHR and SSO integrations; managing implementation timelines, budgets, risks, and KPIs; conducting business reviews; and developing strategies to prevent churn and promote growth. The role is fully remote, supports Midwest and West Coast customers, and requires up to 40% travel.