Teams at Equip

Administers and optimizes Amazon Connect and enterprise service center platforms, including routing, queues, IVR workflows, permissions, telephony, digital channels, and conversational AI. Provides production support, incident resolution, vendor escalation, release testing, documentation, and platform monitoring. Partners with Operations, Engineering, Clinical, and Analytics teams to implement configurations, validate reporting, improve workflows, and maintain reliable communication infrastructure.

Provides prompt support to internal and external users experiencing product or platform issues. Responsibilities include troubleshooting software and hardware, investigating problems across phone, email, and chat, escalating unresolved issues, following through on resolutions, and documenting tickets. The role requires strong communication, customer-service skills, attention to detail, adaptability, critical thinking, and willingness to support after-hours or weekends as needed. This is a fully remote, six-month temporary assignment.

The Specialty Partnerships Development Representative identifies and prioritizes specialty healthcare accounts, conducts outbound prospecting, leads qualification meetings, and transitions qualified opportunities to regional teams. The role manages Salesforce pipelines, analyzes conversion data, collaborates with sales, marketing, and clinical teams, and develops scalable partnership processes. It is fully remote with up to 15% field travel.