Teams at Everbridge

Lead and develop a Strategic Account Management team to retain and grow largest SaaS customers. Drive account strategies, executive relationships, renewals, expansions, adoption, forecasting, and cross-functional collaboration to achieve retention (96%+), revenue targets, and increased platform adoption.

Serve as a technical consultant post-sale to drive xMatters adoption and maturity. Lead requirements workshops, map business value, assist with configuration and minor integrations, manage client expectations and scope, transfer knowledge, and identify process and product improvements to solve incident and event-management problems.

Design, build, and operate highly scalable cloud-native microservices and web applications. Own features from design through production, improve observability, CI/CD, and cloud infrastructure, mentor teammates, collaborate across teams, and leverage AI developer tools to automate and accelerate engineering workflows.