Jobs at EXL

Develop and optimize data-driven marketing strategies for credit card products. Responsibilities include campaign analytics, modeling, experimentation, funnel and ROI analysis, direct mail campaign execution, KPI definition, dashboard development, data pipeline validation, and performance monitoring. The role partners with marketing, product, business leaders, and external stakeholders to identify growth opportunities, communicate insights, and drive profitable member acquisition and retention.

Supports the structuring, execution, closing, funding, and ongoing management of capital markets and asset-backed financing transactions. Responsibilities include comparing investor terms, negotiating transaction agreements, coordinating closings, reconciling first fundings, monitoring facility performance and covenants, maintaining compliance dashboards, managing cash movements, and resolving post-closing issues with internal teams and investors.

Analyze, develop, test, and optimize credit policies covering underwriting, credit line assignment, loan amounts, and risk-based pricing. Use SQL and Python to translate strategies into business rules, assess portfolio impacts, monitor risk and performance KPIs, identify growth opportunities, and recommend policy changes. Collaborate with Risk, Product, Technology, and Operations teams to implement credit strategies and communicate findings to stakeholders.

Leads client engagements for fintech and lending organizations, analyzing credit risk, pricing, origination channels, funnel trends, and credit performance. Develops policy and pricing recommendations, manages channel strategies and testing, advises senior and C-level stakeholders, and coordinates offshore analytical teams. Requires strong consulting, client management, communication, problem-solving, leadership, and lending-industry expertise.

Lead marketing analytics and modeling to grow lending business: design experiments, build and validate campaign pipelines, measure funnel and ROI, manage direct-mail campaign selection and execution, create dashboards and provide data-driven recommendations to marketing and senior leadership.

Own product performance analytics across acquisition and engagement journeys. Responsibilities include recurring funnel and channel reporting, customer journey analysis, anomaly and root-cause investigation, impact sizing for product and data issues, forecasting and variance analysis, dashboard and measurement framework development, and ad-hoc analysis. The role partners with Finance, Product, Credit, Risk, Fraud, and other stakeholders to translate findings into actionable business recommendations.

Leads credit risk and pricing strategy engagements for fintech clients. Responsibilities include analyzing pricing, credit performance, funnel trends, and origination channels; recommending policy and pricing improvements; managing client and executive relationships; coordinating offshore analytical teams; and aligning cross-functional stakeholders. The role also oversees testing, channel strategy, and market-driven decision-making across lending and fintech environments.

Lead analytics to identify and quantify issuance leakage across acquisition, application, approval, and funding funnels. Perform funnel diagnostics, root-cause analysis, experiments, and build dashboards. Partner with Product, Marketing, Credit Risk, Operations, and Engineering to prioritize and implement data-driven recommendations to increase approvals, conversions, and funded volume.

Handle inbound and outbound provider calls, manage emails and voicemails, document and resolve inquiries, support portal navigation, verify information, escalate issues, create management reports, and maintain service-level, quality, productivity, HIPAA, and confidentiality standards within the post-audit process.

Lead architecture, development, and optimization of a cloud-native data platform. Design high-volume batch and streaming pipelines, optimize data processing across AWS, Snowflake, Redshift, and Athena, and implement Iceberg-based data management. Establish security, privacy, observability, and DataOps practices while mentoring engineers, guiding technical direction, collaborating with data science teams, and delivering scalable petabyte-level data infrastructure.

Design, develop, validate payment integrity concepts to detect inaccurate or unsupported healthcare claims. Analyze professional, facility, ASC, and hospital claims; translate coding and regulatory guidance into scalable claims-editing logic; validate via record review; collaborate with analysts/engineers to productionize algorithms; evaluate performance and support client implementation and audits.

Lead Flag Football data-source discovery, integration, and onboarding across global partners. Manage the data roadmap, requirements, schemas, quality processes, milestones, risks, and stakeholder communications. Partner with technical and business teams to operationalize data platforms, identity management, consent-aware practices, participation measurement, and reporting. Enable analytics connecting participation data with fan engagement, retention, and fandom outcomes.

Lead enterprise GenAI strategy and architecture across the 7-layer LLM stack. Advise C-suite, design scalable ingestion and RAG/agentic pipelines, implement observability (token tracing, drift/hallucination monitoring), enforce data protection/DLP and semantic caching, and oversee large onshore client delivery and technology trade-off decisions.

Leads EXLdecision.ai as a product and business unit executive, owning product vision, P&L, roadmap, pricing, go-to-market, growth, adoption, and enterprise expansion. Develops AI-native decisioning capabilities, converts clients from POCs to paid deployments, sponsors strategic accounts, partners with Sales and Marketing, and presents product strategy to executives and boards.

Supports insurance claim subrogation by reviewing files, analyzing liability and damages, identifying recovery opportunities, negotiating settlements, pursuing arbitration, and referring cases to collection agencies or attorneys. The role also involves high-volume inbound and outbound calls, claim documentation, data validation, error resolution, and adherence to processing guidelines.

Analyze medical claims (inpatient, outpatient, SNF, rehab, professional, DME) to identify utilization and root causes. Pull/integrate data, perform QA, present findings, maintain attribution methodology, coordinate stakeholders, and develop tools. Primary coding: Hive, SQL, Python.

Investigates insurance claims to identify subrogation opportunities, evaluates liability and policy terms, reviews evidence, negotiates settlements, and pursues recoveries from responsible parties. Maintains detailed claim records, communicates updates to clients and stakeholders, collaborates with legal and insurance professionals, handles complex files exceeding $15,000, and supports process improvement initiatives.

Leads DRG audit programs and directly supervises auditors conducting MS-DRG and APR-DRG reviews. Oversees workflows, inventory, aging, productivity, quality, SLAs, compliance, reporting, and client issue resolution. Partners with clinical, operational, analytics, product, and technology teams on implementations and process improvements. Requires registered nurse credentials, extensive DRG and coding expertise, knowledge of payer regulations, supervisory experience, and strong analytical and communication skills.

Schedule insurance appraisal appointments, contact policyholders through phone, SMS, and email, explain appraisal requirements, and build trust. Support homeowners with the ASSIST photo-capture app, resolve technical questions, maintain accurate work-order statuses, prioritize assignments, meet deadlines and productivity goals, and communicate unusual situations to management. This is a remote, work-from-home customer service role with training provided.

Manages DRG quality analysts and oversees MS-DRG and APR-DRG review programs. Ensures coding accuracy, reimbursement quality, regulatory compliance, productivity, and SLA achievement. Responsibilities include workflow and inventory management, coaching and performance management, trend reporting, audit quality improvement, implementation support, and coordination with technology, operations, training, clients, and global teams.