Teams at Foley

Lead product marketing for Foley’s SaaS platform, owning positioning, messaging, pricing, packaging, launches, product training, competitive insights, and AI commercialization. Build repeatable marketing processes, enable Sales and Customer Success, measure outcomes, and influence cross-functional decisions through customer and market evidence. The role is primarily remote within approved US states, with occasional office visits for collaboration, training, and events.

Leads Foley’s customer onboarding function across SMB, mid-market, and enterprise segments. Manages and develops onboarding teams, owns onboarding strategy and playbooks, partners with Sales, Operations, and Customer Success, and oversees implementation execution. Accountable for onboarding KPIs, capacity, customer transitions, escalation management, and continuous process improvement. The role requires strong cross-functional leadership, organizational skills, customer communication, and experience scaling onboarding programs in a technology company.

Manage strategic enterprise customer relationships for Foley’s compliance and safety SaaS solutions. Drive adoption, retention, expansion, and measurable business outcomes through account planning, executive reviews, account-health monitoring, and risk mitigation. Collaborate with Sales, Product, Marketing, Implementation, and Support to improve customer experience and influence product priorities. The role requires strong relationship management, data-driven decision-making, and enterprise SaaS customer success expertise.