Teams at FoodChain ID

Own a portfolio of client accounts, driving retention, renewals, product adoption, and value realization. Build stakeholder relationships, conduct business reviews, monitor account health, identify risks, support renewals, guide onboarding and training, and relay client feedback. Collaborate with Sales, Support, Product, and Revenue Operations while maintaining Salesforce records and reporting on retention and adoption metrics.

Manage and grow a portfolio of mid-market customers through strategic account planning, retention, renewals, cross-selling, upselling, and solution expansion. Build executive relationships, identify customer needs, coordinate specialist sales teams, manage forecasts and pipelines, conduct business reviews, and achieve revenue and bookings targets using Salesforce and customer insights.

Lead complex Oracle Cloud PLM and F4PLM solution designs for process manufacturing clients. Design product, formulation, recipe, specification, regulatory, and compliance structures; define PLM integrations with ERP, SCM, and manufacturing systems; lead fit-gap analysis and recommend practical solutions. Mentor consultants, establish design standards, advise executives, support presales, manage solution quality through go-live, and identify delivery risks. The role is remote in the United States with travel up to 50% for client engagements.