Jobs at Forward Networks

Build and harden agentic AI features over a network digital twin: design eval-driven iterations, engineer prompts, retrieval/RAG and tooling, run error analysis, partner with domain experts, and ship high-quality LLM-powered capabilities.

Lead and build the end-to-end post-sale customer success function to drive onboarding, adoption, retention, and expansion. Own metrics like NRR and GRR, create CS playbooks, tooling, health signals, and early-warning systems. Engage key accounts, close product feedback loops with Product and Engineering, partner with Sales and Marketing, and hire and scale the customer success team.

Lead design, launch, and scaling of Forward Networks' partner ecosystem (MSPs, SIs, resellers, technology partners). Build partner program, enable regional channels, establish C-level partner relationships, drive partner-sourced and partner-influenced revenue, and collaborate cross-functionally on packaging, co-marketing, enablement, and co-sell motions.

Lead a team of Systems Sales Engineers, drive revenue growth, engage in technical opportunities, and execute POCs, while mentoring the team.

Lead and drive engineering programs end-to-end: release management, cross-functional initiatives, status reporting, process design, and automation/AI adoption to ensure on-time delivery and alignment across product, engineering, and technical field teams.

Maintain and administer Salesforce and connected sales tools to support quote-to-cash, pipeline, forecasting, and reporting. Build declarative solutions, manage users and data hygiene, troubleshoot integrations, coordinate vendors, and support larger RevOps projects with requirements, testing, and rollouts while partnering cross-functionally with Sales, Finance, CS, and Marketing.

Build and lead the SRE function: define SLOs/SLIs/error budgets, own observability and incident response, embed reliability in SDLC, and scale the SRE team for a distributed SaaS platform.