Jobs at Forward Networks

Leads a 40-person applications engineering organization across the US and India. Owns people development, architecture, execution, quality, delivery, and organizational scaling. Partners with Product Management and UX to shape priorities and product direction, while guiding backend and frontend technical decisions. Drives predictable delivery, engineering standards, release readiness, security, performance, testing, and continuous improvement. Also advances AI adoption across the software development lifecycle.

Leads architecture and development of machine learning and large language model systems powering AI features for a network digital twin platform. Oversees agentic AI, natural-language workflows, API integrations, roadmap planning, cross-functional engineering execution, production incident response, hiring, mentoring, and performance management.

Prepare daily accounting transactions, balance sheet reconciliations, income statement analyses, financial reports, audit materials, and transactional accounting processes including Procure-to-Pay and Order-to-Cash. Develop accounting policies and procedures, support ad hoc projects, and apply GAAP and ASC 606 revenue recognition. The role requires strong attention to detail, critical thinking, adaptability, and proficiency with accounting and productivity software in a fast-growing startup environment.

Own revenue operations across Sales and Customer Success, connecting acquisition through renewal and expansion. Responsibilities include GTM planning, territory and quota support, forecasting, CRM and customer-success platform administration, cross-functional handoffs, workflow automation, dashboards, business reporting, metric definition, and leadership analysis. The role initially emphasizes customer adoption and retention in an enterprise B2B SaaS environment.

Lead a team of Systems Sales Engineers, drive revenue growth, engage in technical opportunities, and execute POCs, while mentoring the team.

Maintain and administer Salesforce and connected sales tools to support quote-to-cash, pipeline, forecasting, and reporting. Build declarative solutions, manage users and data hygiene, troubleshoot integrations, coordinate vendors, and support larger RevOps projects with requirements, testing, and rollouts while partnering cross-functionally with Sales, Finance, CS, and Marketing.

Build and lead the SRE function: define SLOs/SLIs/error budgets, own observability and incident response, embed reliability in SDLC, and scale the SRE team for a distributed SaaS platform.

Lead and build the end-to-end post-sale customer success function to drive onboarding, adoption, retention, and expansion. Own metrics like NRR and GRR, create CS playbooks, tooling, health signals, and early-warning systems. Engage key accounts, close product feedback loops with Product and Engineering, partner with Sales and Marketing, and hire and scale the customer success team.

Drives adoption of network automation capabilities through technical workflows, integrations, lab environments, content, demos, training, and thought leadership. Partners with Product, Sales, Solutions, and Marketing teams to shape use cases, enable field teams, support customers and events, and influence product roadmap and market positioning.