Teams at Forward Networks

Lead global content strategy, corporate website, SEO, social and editorial programs to drive awareness, engagement, and pipeline. Build AI-enabled content workflows, measure performance, support product launches, and hire and mentor a high-performing content and digital team.

Lead and build the end-to-end post-sale customer success function to drive onboarding, adoption, retention, and expansion. Own metrics like NRR and GRR, create CS playbooks, tooling, health signals, and early-warning systems. Engage key accounts, close product feedback loops with Product and Engineering, partner with Sales and Marketing, and hire and scale the customer success team.

Lead design, launch, and scaling of Forward Networks' partner ecosystem (MSPs, SIs, resellers, technology partners). Build partner program, enable regional channels, establish C-level partner relationships, drive partner-sourced and partner-influenced revenue, and collaborate cross-functionally on packaging, co-marketing, enablement, and co-sell motions.