Teams at Fullsteam

Manage and expand existing Maestro PMS customer accounts by building stakeholder relationships, executing account plans, identifying upsell and cross-sell opportunities, and driving renewals. Address customer concerns, collaborate with Customer Success, maintain CRM records and sales pipelines, analyze account metrics, and report growth and satisfaction updates to management while achieving sales targets.

Provides Tier 2 technical support for RICS retail software, POS, integrations, APIs, hardware, and networking. Investigates escalated issues, analyzes logs, reproduces defects, documents resolutions, and communicates with clients and stakeholders. Mentors Tier 1 support staff, creates knowledge resources, supports testing, monitors recurring issues, and collaborates with internal teams to improve products and support processes.

Manage payments and platform services revenue accounting, including billing, revenue recognition, reconciliations, month-end close, payment lifecycle oversight, and POS terminal accounting. Lead payment incident resolution, internal controls, audit support, and process improvements across U.S. and Canadian operations. Manage, mentor, and develop the accounting team while collaborating with risk, underwriting, sales, operations, systems, executives, and external auditors.