Teams at Gainsight

Support the CEO by managing complex calendars, priorities, travel, expenses, meetings, logistics, materials, and follow-ups. Build trusted relationships with executives, board members, customers, partners, and stakeholders. Improve administrative processes through AI and emerging technology, while exercising discretion with confidential information in a fast-paced global environment.

Leads and develops a team of Customer Success Managers while owning portfolio retention and expansion targets across B2B SaaS accounts. Uses Gainsight, Salesforce, dashboards, health scores, usage signals, and AI-generated insights to identify risks, prioritize resources, coach team members, and drive proactive customer outcomes. Partners with Sales, Product, Marketing, and Support, and builds scalable engagement and retention programs.

Develop and lead Gainsight’s information security strategy, policies, and procedures. Manage security leadership, architecture, identity management, compliance, risk assessments, vulnerability testing, and threat mitigation. Ensure adherence to GDPR, HIPAA, ISO 27001, SOC 2, and related standards. Present security posture, metrics, and recommendations to executive leadership while collaborating with Engineering, IT, and Security teams in a SaaS environment.