Teams at Garner Health

Own retention and upsell strategies for mid-market employer clients, serving as a trusted partner on health plan design, cost performance, and ROI. Manage broker and client relationships, monitor account health, address risks proactively, and collaborate with finance, product, data, and technology teams to deliver value reports. Drive net revenue retention and other business KPIs in a fast-paced startup environment.

Build, optimize, and maintain software systems using AI while collaborating across disciplines on healthcare technology. Develop distributed, event-driven systems, learn new languages and frameworks, and protect user privacy through data security and HIPAA-compliant practices. The role works with AWS, Kubernetes, and large-scale medical datasets in a fast-paced, mission-driven environment.

Own a high-volume mid-market portfolio of 50–60 B2B client and broker accounts. Drive engagement, satisfaction, retention, and measurable ROI through account health monitoring, KPI analysis, engagement plans, client meetings, reporting, and proactive risk management. Coordinate with Sales, Strategic Account Management, and Member Services to resolve issues and deliver client initiatives. Manage multiple projects, lead stakeholder communications, and represent the company in client sessions with up to 20% travel.