Jobs at Genesys

Leads and develops a North American specialist overlay sales team focused on AI-powered customer experience and orchestration solutions. Establishes operating models with Account Executives, drives AI sales motions, supports strategic enterprise opportunities, coaches consultative selling, and partners with sales leadership and cross-functional teams to improve go-to-market execution, messaging, enablement, and revenue growth.

Leads sales strategy and customer engagement for Genesys AI and Experience Orchestration solutions. Partners with account executives to create pipeline, progress opportunities, forecast, develop territory strategies, and execute sales enablement programs. Presents to senior executives, leads customer workshops, shapes AI use cases and proof-of-concept opportunities, develops proposals and pricing, and coordinates cross-functional teams. Serves as an AI subject matter expert and influences deal strategy across complex enterprise opportunities.

Provide advanced IT support and device lifecycle management across North America: troubleshoot hardware, software, network and AV issues; manage onboarding/offboarding, inventory in ServiceNow; support Intune, AD/Azure AD, Microsoft 365, mobile devices, and meeting-room technologies; coordinate with L3/L4 teams and participate in on-call and on-site support as needed.

Lead and develop a regional BDR team to generate and accelerate enterprise pipeline across the West region. Own pipeline strategy, coaching, enablement, forecasting, and conversion improvements. Partner with Sales and Marketing on account-based and regional GTM, implement data-driven prospecting using CRM and sales engagement tools, and build repeatable playbooks and talent pipelines into sales and technical roles.

Coordinates operational programs, organizational initiatives, workstreams, meetings, documentation, and deliverables across the Solution Consulting organization. Maintains KPI reporting, dashboards, scorecards, operational data, leadership presentations, and business review materials. Partners with cross-functional stakeholders to ensure accurate reporting, consistent processes, timely execution, and effective support of organizational priorities.

Lead global strategy and execution for flagship events and executive engagement programs to drive pipeline, revenue, and account growth. Build scalable playbooks, AI-driven personalization, analytics and attribution frameworks, and cross-functional alignment with Sales, Customer Success, Product Marketing, and Executive Leadership. Manage global teams, budgets, vendors, and partnerships to elevate thought leadership, customer advocacy, and enterprise adoption.

Own strategic enterprise accounts and drive new business and expansion revenue. Build executive relationships, manage complex multi-stakeholder sales cycles, develop pipeline, forecast accurately, negotiate seven-figure deals, and align Genesys Cloud, AI, automation, and customer experience solutions with enterprise priorities.

Designs and deploys production-ready AI solutions for strategic enterprise customers using Genesys Cloud, agentic AI, conversational AI, automation, data, and integrations. Leads discovery, architecture, prototyping, deployment, optimization, governance, and value realization. Advises executive stakeholders, connects technical decisions to business KPIs, develops reference architectures, guides responsible AI practices, and builds customer capability across complex enterprise environments.

The Digital Program Manager coordinates global Email and Web demand generation initiatives from intake through launch and retrospective. Responsibilities include managing timelines, milestones, dependencies, risks, resources, stakeholder alignment, launch readiness, communications, and post-launch evaluation across Marketing, Creative, Content, SEO, UX, Analytics, and Engineering teams. The role also leads program cadences and retrospectives while improving cross-functional delivery practices and predictability.

Designs production-ready AI architectures for enterprise customer-experience use cases. Leads presales discovery, demonstrations, prototypes, pilots, integrations, and solution validation involving LLMs, RAG, agentic AI, workflows, enterprise data, and cloud ecosystems. Establishes evaluation, observability, governance, security, scalability, latency, and cost strategies while influencing CIO and CTO stakeholders. Partners with sales, Professional Services, Product Management, and Engineering, and develops reusable enablement assets to scale field AI expertise.

Lead global partner strategy and programs to drive partner-sourced revenue and scale. Design partner tiering, incentives, KPIs, and compliance; run a virtual partner support center; own partner portal and partner tech stack; align stakeholders across Sales, Marketing, Finance and Ops; use analytics and governance to measure performance; and build and develop a high-performing, globally distributed partner organization.

Leads activation and amplification of customer stories and proof through integrated, multi-channel marketing campaigns. Develops campaign models, content portfolios, and playbooks; coordinates customer content for major events; partners with digital, social, communications, field marketing, events, campaigns, sales, and customer success teams; manages cross-functional workstreams; and defines KPIs to measure reach, engagement, reuse, field utilization, and business impact.

Leads content marketing for Customer Success, Professional Services, and Orchestrators. Develops web copy, blogs, thought leadership, executive and analyst presentations, sales materials, customer stories, video scripts, and field content. Translates complex AI, technology, and services concepts into compelling narratives, supports campaigns, guides creative partners, equips sales teams, and measures content performance. This hands-on role collaborates with executives, subject matter experts, customers, campaigns, and program leaders to increase visibility, engagement, and adoption.

Lead development of full-stack CRM integrations and cloud-native services across Salesforce, ServiceNow, Zendesk, telephony providers, and AWS. Build scalable UIs, REST APIs, event-driven systems, automated tests, and infrastructure. Improve reliability, performance, monitoring, alerting, and incident response while participating in on-call operations. Influence architecture, review code, mentor engineers, troubleshoot production incidents, and apply AI-assisted development practices responsibly.

Architect production-ready AI systems for enterprise customer experience use cases, including LLMs, RAG, agentic workflows, integrations, observability, governance, and real-time personalization. Lead presales discovery, demonstrations, prototypes, pilots, and technical solution design with sales, customers, Professional Services, Product, and Engineering. Influence executive stakeholders, develop reusable enablement assets, and translate customer insights into product and go-to-market direction.

Lead design, build, and scaling of Agentic AI and industry-specific solution accelerators on Genesys Cloud. Develop reusable multi-agent workflows, RAG-based knowledge orchestration, integrations with enterprise systems, prototypes, and production-grade AI applications. Provide technical leadership, mentor engineers, collaborate with product and industry SMEs, and deliver repeatable solution blueprints to accelerate deployment and time-to-value.

Own end-to-end success for a portfolio of strategic enterprise accounts: build success plans, drive adoption, coordinate cross-functional resources, lead executive business reviews, monitor customer health, identify risks and expansion opportunities, and cultivate advocacy to maximize retention and value.