Teams at Giga (gigaml.com)

Own consumption, retention, and expansion across approximately 10 enterprise customers. Build account ramp plans, drive usage against commitments, quarterback customer and internal timelines, manage production escalations, run executive value reviews, identify expansion opportunities, and coordinate with engineering, product, revenue operations, and sales. As the first Customer Success hire, establish the function’s playbook and reporting processes.

The Chief of Staff serves as the CEO’s strategic operator and thought partner, managing executive-office operations, planning rhythms, OKRs, dashboards, board preparation, fundraising support, stakeholder relationships, and cross-functional initiatives. The role drives accountability, synthesizes business performance, improves leadership meetings, handles confidential information, and represents the CEO with internal and external stakeholders. Success requires strong judgment, exceptional writing, AI fluency, and the ability to execute ambiguous, high-impact work under pressure.

Lead and execute the most complex enterprise deployments of real-time LLM agent systems. Architect integrations, debug production voice/telephony issues, mentor FDEs, build reusable deployment tooling, and drive product feedback to core engineering.