Teams at Globality, Inc.

Manage enterprise customer relationships from implementation through expansion. Drive platform adoption, deliver training, identify new use cases, build trusted stakeholder relationships, resolve client challenges, and partner with sales, product, engineering, and marketing teams. Monitor account health metrics including NPS and NRR, support renewals and growth opportunities, report on success criteria, and share customer success best practices.

Design and develop scalable AI platforms and developer tools using Python, MLOps, LLM prompting, and agentic workflows. Build ETL and data pipelines, integrate and deploy models on cloud infrastructure, implement monitoring and reliability dashboards, prototype generative AI applications, and establish testing, documentation, security, and ethical AI standards. Collaborate with data, engineering, and product teams to operationalize intelligent applications.

Design and implement responsive, accessible frontend interfaces using React and TypeScript. Translate complex procurement workflows into usable UI, integrate with backend APIs, contribute to a component library and design system, use AI-assisted development tools, write tests, resolve performance bottlenecks, and participate in planning and architecture discussions.