Jobs at Golden Pet Brands

Supports daily customer care operations across phone, email, and chat channels. Oversees supervisors, coaches teams, monitors KPIs, manages escalations, implements process improvements, assesses training needs, supports hiring, presents performance reports, and ensures timekeeping, quality, privacy, and accountability standards. Partners with Training, QA, Workforce Management, and other teams while promoting AI productivity tools and departmental goals.

Monitor real-time contact center volumes, agent adherence, and staffing; manage time-off and schedule adjustments; analyze trends in attendance and service metrics; recommend staffing optimizations; maintain confidential employee records and generate reports using workforce management tools and spreadsheets.

Senior technical owner of an existing NetSuite ERP: provide Tier 2/3 production support, triage and permanently resolve incidents, build and optimize SuiteScript 2.x and SuiteFlow customizations, maintain integrations (Deposco WMS, Salesforce via Jitterbit), manage SDF sandbox-to-production promotions, monitor performance, ensure release readiness, author runbooks, and operate under ITGC/SOX-adjacent change management with on-call responsibilities.

Own performance marketing across Meta and direct-buy networks. Set up, monitor, and optimize Meta campaigns; test and scale direct-buy partnerships; develop creative; maintain tracking (pixel/S2S, macros); analyze ROAS/CAC and report insights; negotiate with network partners; collaborate with Creative, Analytics, and Partnerships teams to grow acquisition channels.