Teams at Harper (harperinsure.com)

The Operating Memory Lead will document and structure knowledge across sales and operations using AI tools, creating clear operational guides to improve efficiency in a fast-paced startup environment.

Lead Harper's content program: plan and own the content calendar, write and edit blog posts, customer stories, emails, and sales assets, interview customers, support field marketing, collaborate on thought leadership, and track content performance to drive authority, trust, and measurable conversions.

Own Harper's end-to-end CRM and lifecycle strategy to drive retention, upsell, cross-sell, referrals, and LTV. Build and optimize trigger-based automated campaigns, segment audiences for personalization, audit journeys to find and fix revenue leaks, and tie every program to measurable revenue impact. Collaborate with growth, product, and customer teams and operate in a fast-paced, on-site San Francisco environment.