Harvey Benefits Overview

Provides frontline technical support to enterprise customers using AI-driven products. Troubleshoots AI output quality, login, REST APIs, error logs, authentication, and token issues; manages multiple priorities; documents interactions; escalates complex problems; collaborates cross-functionally; and contributes to support processes, FAQs, and knowledge-base content.

Own complex global People Operations programs from planning through go-live and handoff, including geographic expansion, entity formation, M&A integrations, EOR and vendor transitions, and payroll migrations. Build plans, manage dependencies and risks, coordinate cross-functional teams, communicate with executives and employees, lead change management, and create repeatable SOPs and playbooks. The role requires hands-on execution, strong stakeholder judgment, clear communication, and effective use of AI.

Guide enterprise and law-firm clients through Harvey’s AI adoption by leading workflow implementation, training users, managing relationships, tracking adoption and customer health metrics, driving engagement and ROI, identifying renewal and expansion opportunities, and relaying customer feedback to internal teams. The role requires strategic stakeholder influence, consultative communication, prioritization, and occasional travel.