Jobs at Harvey

Lead marketing, enablement, data/reporting, and registration for Harvey's flagship conference (FORUM). Drive invite strategy, partner with Sales/Customer Success, manage registration pipeline, own Salesforce reporting, coordinate content/social/creative, and ensure events deliver measurable revenue impact.

Lead the AMER GTM Strategy & Operations team to partner with Enterprise Sales leadership on territory, quota, and headcount planning; drive forecast rigor, pipeline strategy, CRM hygiene, operating cadence, onboarding/ramp programs, and high-impact GTM initiatives while building and developing a high-performing team of Sales Business Partners.

Own and scale Harvey's conversational AI program end-to-end: manage vendor relationships, run Help Center chatbot and internal email AI agent, define roadmap and metrics (containment, deflection, CSAT), partner with Support Ops and Engineering, represent program to leadership, and hire and lead a team as the program grows.

Lead product and tech communications to explain Harvey's AI products to technical and legal audiences. Own product narrative, translate complex engineering work into clear stories, secure high-impact media coverage, raise executive and researcher profiles, build AI-enabled workflows for the team, and cultivate relationships with top-tier journalists, podcasters, and influencers.

The Competitive Intelligence Lead will oversee market analysis, competitive positioning, and strategy development for product marketing at Harvey, ensuring market-readiness and effective storytelling for sales and marketing teams.

The Staff Software Engineer will design and build AI platform systems, focusing on context management and model integration, driving infrastructure quality for legal applications.

The Staff Software Engineer, Backend Platform at Harvey will develop and maintain backend frameworks, create and improve APIs, introduce modern architecture patterns, and enhance reliability and observability in the platform to boost engineering productivity.

Manage and grow a Legal Engineering team supporting go-to-market efforts. Partner with Sales on deal strategy, lead complex customer engagements and demos, advise on corporate and transactional workflows, synthesize customer feedback to inform product, and collaborate cross-functionally to scale processes, enablement, and market presence.

Owner of Support Operations analytics: build and maintain dashboards and recurring reports, track cSAT/TTR/QA/escalations, instrument Zendesk, connect support to product/customer data, design feedback loops, measure AI-driven support impact, quantify cost of bugs/features, and support ad-hoc analysis for leadership.

Lead strategic partner pursuits from identification through integration and execution. Build executive relationships, negotiate complex agreements, create financial business cases, and collaborate cross-functionally with product, finance, legal, and GTM to deliver scalable partnership-driven product and go-to-market outcomes.

Lead implementation and adoption of Harvey's AI/LLM platform for 40+ mid-market clients. Provide training, drive engagement and advocacy, monitor health and success metrics, create scalable playbooks and documentation, surface customer feedback to product teams, and ensure renewal and expansion readiness.

Build and lead Harvey's government affairs and public policy function globally. Own strategy, stakeholder relationships, and policy narrative with policymakers, regulators, bar associations, and judiciaries. Advise product and GTM teams on regulatory risk and opportunities, and hire regional policy staff as the function scales.

Lead design and execution of programs, processes, tooling, and documentation to scale the Legal Engineering organization. Partner with managers, Sales Ops, Product, and leadership to translate strategy into cross-functional programs, drive change management, and ensure consistent operations across US, EMEA, and APAC.

Lead technical accounting, financial reporting, and internal controls for a multi-product SaaS company. Serve as subject-matter expert on complex U.S. GAAP (and IFRS) matters, prepare technical memos, partner cross-functionally to operationalize accounting for new products and contracts, support audits and IPO readiness, and design scalable policies, controls, and reporting processes.

Provide hands-on IT support for NYC employees, manage onboarding/offboarding, administer Google Workspace, Okta, MDM, and SaaS tools, troubleshoot hardware/software/A/V, maintain asset inventory, drive automation and process improvements, and collaborate with security and engineering to ensure reliable, secure workplace technology.

Design and build scalable dbt pipelines and semantic models to turn product event data into reliable analytics. Define tracking, governance, and metric standards; partner with Product, GTM, Finance, and execs to deliver self-serve dashboards and data products that drive decision-making.

Own go-to-market strategy for a core product area: define positioning and messaging, lead product and feature launches, create sales- and customer-facing assets, run customer and competitive research, enable sales and growth teams, and drive adoption and revenue through cross-functional execution and post-launch iteration.

Partner with executives to build and own operating models, deliver financial analysis and strategic recommendations, improve financial infrastructure and reporting, and lead annual and long-range planning, budgeting, benchmarking, and scenario analysis across the corporate cost base.

Lead and scale an enterprise Customer Success team to drive adoption, retention, and expansion across global law firms and Fortune 100 clients. Develop scalable success strategies, partner with Sales/Product/Engineering, serve as executive sponsor for key accounts, identify risks/opportunities, and represent customer needs to influence product and operations.

Develop subject-matter expertise to support AI research, work with teams to define AI systems, and build proprietary benchmarks while communicating with clients to understand their workflows.