Jobs at Hatch

The Sales Engineer supports complex sales by discovering customer integration requirements, leading technical demos, assessing technical risk, and producing scope documents. They coordinate handoffs to onboarding, own technical implementation through go-live, conduct post-launch health checks, monitor integration and onboarding metrics, and communicate tradeoffs to Sales, Product, Engineering, and customers. The role also requires maintaining integration discovery processes and using SQL to analyze deal and implementation performance.

Own onboarding, activation, and growth for a high-volume portfolio of SMB customers. Deliver scaled, digital-first customer success through email, chat, office hours, and escalation calls. Maintain account data, monitor engagement and health metrics, support expansion, and identify process improvements and automation opportunities. Help build Hatch’s scaled Customer Success model while guiding customers toward measurable revenue impact and maintaining high satisfaction.

The Sales Development Representative will engage with business owners and sales executives, book productive conversations, and contribute to the SDR team's strategies and best practices.

The Commercial Account Executive will manage the sales cycle for high-value accounts, collaborating with teams to execute strategy and exceed quotas, while also traveling for customer meetings.

Own and scale Hatch's partner program end-to-end: launch integrations, run co-marketing/co-sell campaigns, enable partners with collateral, coordinate partner events, create repeatable playbooks, maintain partner relationships, and track/optimize partner-driven pipeline and referral ROI.

Lead product strategy and execution for Hatch’s AI customer service platform. Manage and develop product managers, prioritize investments across competing roadmaps, balance revenue growth with customer trust, and drive innovation in agentic tooling. Partner closely with engineering, design, data science, finance, revenue, and go-to-market teams while leading cross-functional initiatives and communicating with executives.

Build custom n8n flows, API integrations, webhooks, and middleware to implement complex, code-level onboarding and orchestration for enterprise SaaS clients. Scope projects with sales, own end-to-end technical onboarding, QA, monitoring, and feed recurring needs back to Product. Act as a client-facing technical consultant, including onsite visits, and create reusable integration patterns.

Lead and scale Hatch's demand generation engine across paid acquisition, lifecycle, partnerships, events, SEO/CRO, and website optimization. Manage a team and agencies, run experiments, build dashboards and attribution, use SQL/GA4/HubSpot/Salesforce to drive qualified pipeline and revenue, and align marketing with cross-functional stakeholders.

The Senior Product Marketing Manager will drive go-to-market strategies, maintain market insights, develop narratives, and partner with various teams for product adoption and growth.