Jobs at HEI Hotels & Resorts

Oversee daily banquet operations and staff (captains, servers, housemen); recruit, train, schedule, and evaluate employees; review Banquet Event Orders with clients; manage billing, service charges, payroll, supplies, sanitation, safety, and quality control; ensure compliance with SOPs and perform other assigned duties.

Support the Controller by posting and reconciling city ledger and credit card transactions, processing and coding invoices and purchase orders, maintaining cashier and invoice files, handling vendor inquiries, and assisting with billing, collections, and general ledger reconciliations.

Support front office operations to ensure efficient guest registration, checkout, and service while enforcing Marriott standards. Assist with forecasting, budgeting, inventory and equipment maintenance, staff hiring/training/supervision, guest satisfaction tracking, and coordination with other departments to maximize occupancy and revenue. Handle cash/credit transactions, resolve guest complaints, maintain compliance with SOPs, and participate in departmental meetings and training.

Oversee Front Office and Guest Services operations, lead hiring, training, scheduling, payroll, and quality assurance. Manage VIP arrivals, guest relations, complaint resolution, credit challenges, and ensure brand standards and guest satisfaction.

Lead and supervise hotel financial operations, ensure GAAP-compliant reporting, manage budgets and capital expenditures, control cash and receivables, reconcile accounts, support Executive Committee, audit compliance, and coach the finance team to optimize financial performance and owner/corporate reporting.

Assist Front Office Manager by supervising front desk operations to ensure efficient, friendly guest arrivals/departures, handle registrations, payments, resolve guest issues, train and direct staff, and maintain compliance with brand policies.

Oversee daily restaurant, bar and room service operations to ensure guest satisfaction, regulatory compliance and financial performance. Hire, train, schedule and develop staff; manage budgets, costs, maintenance, sanitation, promotions and service standards; respond to customer issues and implement initiatives to grow revenue.

Support Sales, Marketing, and Executive leadership with administrative, client-facing, and operational tasks. Coordinate client communications, proposals, site visits, VIP arrivals, marketing activations, social media content support, partnerships, reporting, and executive projects. Prepare sales materials and presentations, maintain organized client and contract systems, and collaborate with internal departments to ensure polished guest and client experiences.

Drive group revenue by prospecting, presenting, negotiating, and closing high-value corporate, association, and social group business. Manage account details, coordinate internal departments, conduct site inspections, attend trade shows, prepare reports, and maintain market knowledge to deliver luxury, boutique group experiences aligned with brand standards.

Maintain cleanliness and organization of food & beverage outlets: sort and wash soiled ware, operate dish and burnishing machines, polish silver, clean pots and pans, move heavy items, and support stewarding supervisor as assigned.

Set up and break down meeting rooms and ballrooms to guest specifications, transport and arrange heavy equipment (tables, chairs, staging, dance floors), replenish supplies, maintain cleanliness, communicate with supervisors, and perform other assigned duties. Role requires continuous physical activity and strong communication and attendance reliability.