Jobs at HEI Hotels & Resorts

Supervise front desk operations while assisting the Front Office Manager, directing guest service agents, and ensuring efficient arrivals, departures, and guest interactions. Register guests, process payments, balance cash, manage room accounts, answer telephones, provide local information, resolve complaints, respond to emergencies, and maintain compliance with hotel policies. The role requires strong communication, customer service, basic math, computer proficiency, and availability for regular front desk work.

Drive group revenue by prospecting, presenting, negotiating, and closing high-value corporate, association, and social group business. Manage account details, coordinate internal departments, conduct site inspections, attend trade shows, prepare reports, and maintain market knowledge to deliver luxury, boutique group experiences aligned with brand standards.

Lead and supervise hotel financial operations, ensure GAAP-compliant reporting, manage budgets and capital expenditures, control cash and receivables, reconcile accounts, support Executive Committee, audit compliance, and coach the finance team to optimize financial performance and owner/corporate reporting.

Oversee daily restaurant, bar and room service operations to ensure guest satisfaction, regulatory compliance and financial performance. Hire, train, schedule and develop staff; manage budgets, costs, maintenance, sanitation, promotions and service standards; respond to customer issues and implement initiatives to grow revenue.

Support Sales, Marketing, and Executive leadership with administrative, client-facing, and operational tasks. Coordinate client communications, proposals, site visits, VIP arrivals, marketing activations, social media content support, partnerships, reporting, and executive projects. Prepare sales materials and presentations, maintain organized client and contract systems, and collaborate with internal departments to ensure polished guest and client experiences.

Oversee Front Office and Guest Services operations, lead hiring, training, scheduling, payroll, and quality assurance. Manage VIP arrivals, guest relations, complaint resolution, credit challenges, and ensure brand standards and guest satisfaction.