Teams at HEI Hotels & Resorts

Supervise front desk operations while assisting the Front Office Manager, directing guest service agents, and ensuring efficient arrivals, departures, and guest interactions. Register guests, process payments, balance cash, manage room accounts, answer telephones, provide local information, resolve complaints, respond to emergencies, and maintain compliance with hotel policies. The role requires strong communication, customer service, basic math, computer proficiency, and availability for regular front desk work.

Drive group revenue by prospecting, presenting, negotiating, and closing high-value corporate, association, and social group business. Manage account details, coordinate internal departments, conduct site inspections, attend trade shows, prepare reports, and maintain market knowledge to deliver luxury, boutique group experiences aligned with brand standards.

Lead and supervise hotel financial operations, ensure GAAP-compliant reporting, manage budgets and capital expenditures, control cash and receivables, reconcile accounts, support Executive Committee, audit compliance, and coach the finance team to optimize financial performance and owner/corporate reporting.