Teams at HEI Hotels & Resorts

The Marketing Manager leads hotel brand development, positioning, voice, digital and print campaigns, public relations, media planning, community partnerships, and website performance. This role develops strategic marketing plans, manages agencies, budgets, contracts, databases, and creative production, while supporting executive leadership and operational initiatives. The position also oversees stakeholder communications, cross-promotional programs, guest experience opportunities, and project execution.

Coordinates daily racquet sports administration, including tennis and pickleball court reservations, scheduling, audits, billing, member inquiries, department records, communications, reporting, maintenance coordination, and inventory orders. Reconciles lesson and clinic charges, resolves booking and billing discrepancies, supports the Director of Racquet Sports, and ensures accurate policy compliance and revenue reporting.

Directs hotel human resources operations, including recruiting, training, compensation and benefits, compliance, employee relations, performance management, and associate development. Advises leadership and employees, oversees hiring and onboarding checks, ensures compliance with employment laws and company policies, administers wages and benefits, and promotes positive workplace relations across the resort.