Teams at Helm Health

Build and maintain automated ETL/ELT data pipelines, improve data quality and monitoring, optimize Postgres and BigQuery schemas and queries, develop internal tooling, support data governance (HIPAA), participate in on-call rotation, and collaborate across engineering teams to scale data systems.

Leads Helm’s client support function for payer and TPA relationships, including SLA ownership, issue triage, escalation, client communications, onboarding, and support-team development. Partners with Client Delivery, Product, Data, and Engineering to resolve issues, improve employer-group implementations, and translate client feedback into product priorities. Builds scalable support processes and relationships with client operations and IT leaders in a healthcare technology environment.

Technical lead for public-facing gRPC APIs and SDKs powering provider search, ranking, and dynamic copay lookups. Own API design, versioning, ranking/steerage logic, and reliability at scale. Write and review code and designs, mentor engineers, drive technical direction, partner with product and partner engineering, and support production operations and scaling decisions.