Teams at Help Scout

Lead a world-class engineering organization at Help Scout, define and execute technical and AI strategies, and ensure cross-functional collaboration to drive product innovation and business success.

Lead a product team to drive business outcomes across revenue products. Define strategy, prioritize bets, manage and coach PMs, use customer insight and data (Hex, Mixpanel, data warehouse) to measure impact, and shape AI usage across product and process.

Build end-to-end, customer-facing AI features with a frontend focus: implement LLM-backed flows (RAG, embeddings, agentic tool-calling), craft fast accessible UIs in TypeScript/React, instrument evaluation/guardrails and production monitoring, stay close to customers, and own outcomes from design through production.