Teams at Hercules

The Customer Operations Lead manages daily customer operations, oversees billing, supports triage into technical services, hires contractors, and optimizes processes to ensure high-quality customer outcomes.

The Technical Community Lead will manage the public forum, provide technical support, develop community systems, and facilitate feedback loops for product improvement.

Responsible for driving Hercules' SEO content strategy, focusing on keyword optimization, long-form content creation, content monitoring, and leveraging AI tools to enhance productivity.