Jobs at Hightouch

Lead and scale a team of Strategy Consultants supporting Fortune 500 customers across onboarding, adoption, retention, and expansion. Manage complex enterprise engagements, technical escalations, hiring, coaching, and customer portfolios. Build repeatable engagement playbooks, maintain technical excellence, partner with Sales, Product, and Engineering, and translate customer insights into product improvements.

Leads and scales an outbound SDR team for Hightouch’s Ad Studio product. Responsibilities include hiring, training, coaching, performance monitoring, campaign and messaging development, demand-generation strategy, and partnering with Sales and Marketing leadership on operating models, targets, and headcount. The role focuses on building pipeline among enterprise and mid-market marketing leaders while developing early-career sales talent and establishing a collaborative, high-performing team culture.

Build and optimize recruiting processes, define talent needs, source and prescreen candidates, partner with hiring managers, support offer closing, and develop creative strategies to attract technical sales talent in a competitive, high-growth environment.

Sell Hightouch’s solutions to mid-market companies through full-cycle sales, including discovery, relationship building, strategic deal management, and value selling. The role requires a self-starting, coachable professional with strong communication, interpersonal, problem-solving, and adaptability skills. The Account Executive will manage varied deals across industries and personas while contributing to a rapidly growing remote-first startup.

Support customers through Intercom, Slack, phone, and email while helping them maximize platform value. Read API documentation, understand SaaS tools and customer data foundations, troubleshoot technical issues, and participate in an on-call rotation. Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to improve customer experiences. The role requires strong communication, discovery, organization, adaptability, technical curiosity, and a willingness to learn SQL.

Drive enterprise sales by building and managing high-value account pipelines, conducting outbound prospecting, executing land-and-expand strategies, leading discovery calls, tailoring solutions, and consistently achieving sales targets. The role requires cross-functional collaboration with Sales, Marketing, and Product teams, strong client relationship management, excellent communication, adaptability, and familiarity with the martech or data ecosystem.

Lead enterprise pre-sales engagements by conducting technical discovery, designing architectures, delivering tailored demonstrations, and managing proof-of-concept validations. Partner with account executives to navigate complex buying committees, build technical champions, advise customers on AI and data activation solutions, and influence product go-to-market strategy. The role requires strong enterprise solution engineering experience, familiarity with modern data ecosystems, and the ability to engage technical, marketing, and executive stakeholders.

Generate top-of-funnel leads through cold calls, texts, emails, LinkedIn, and marketing campaigns. Research target accounts, personalize outreach, guide prospects toward free trials, monitor new signups in Slack, schedule sales meetings, and help improve SDR processes and strategies.

Designs and delivers data architectures for complex enterprise customers. Leads discovery, profiles warehouse data, creates schemas and identity-matching rules, directs agent-assisted transformations, validates performance and business outcomes, and builds semantic layers and business logic for marketing activation. The architect owns implementation quality, customer alignment, reusable reference architectures, and ongoing technical guidance while informing product teams about platform gaps.

Own developer productivity across a large monorepo and the path to production. Improve build, test, deployment, and coverage workflows; enable teams to ship safely and quickly; support multi-cloud and multi-region expansion; and strengthen operational excellence. The role requires delivering framework-level improvements across teams while contributing to backend feature code and working directly with customers on complex scaling challenges.

Own relationships across a SaaS client portfolio, serving as the primary contact, driving renewals, retention, adoption, and account expansion. Build stakeholder relationships, understand business goals, resolve challenges, lead renewal and strategic review meetings, maintain account records, and coordinate with internal teams. Track account health, report progress, and communicate expansion opportunities to sales. Requires strong communication, organization, problem-solving, financial, and contract management skills.

Own enterprise Email and SMS customer deployments from technical discovery through production launch. Lead architecture workshops, migrations, integrations, configuration, testing, provisioning, consent flows, deliverability readiness, and cutover activities. Advise customers on technical decisions, risks, and dependencies while coordinating technical and business stakeholders. Partner with Product and Engineering to resolve blockers, and develop scalable implementation frameworks, documentation, tooling, and best practices.

Own customer security reviews, questionnaires, due diligence, audits, and the company’s SOC 2 and ISO 27001 compliance programs. Lead practical risk decisions, maintain accurate security responses and evidence, coordinate remediation, assess external partners, and automate compliance workflows. Partner closely with engineering, security, IT, legal, and customer-facing teams to improve controls, documentation, and product security outcomes.

Serve as the bridge between customers and an evolving AI product. Discover customer workflows and automation opportunities, validate problems, design solutions, manage pilot programs, guide deals toward closure, train and onboard customers, and communicate detailed business and technical requirements to Product, Engineering, and Design teams.

Build AI-powered data agents and production LLM pipelines for analytics and marketing workflows. Rapidly prototype AI applications, select architectures and frameworks, and create seamless AI-assisted user experiences. The role requires backend system architecture, product intuition, customer understanding, and creativity with LLM applications. Responsibilities span proof-of-concept development, production implementation, and end-to-end ownership of AI projects.

Own strategic finance models connecting operational capacity, productivity, forecasting, unit economics, pricing, investment, and growth targets. Partner with cross-functional leaders on ROI analysis, scenario planning, board and investor reporting, and business decision-making. Lead forecasting, segment economics, and efficiency analysis in a high-growth environment.

Founding Product Manager responsible for defining and launching Hightouch’s Agentic Personalization product. The role includes customer discovery, product strategy, agent workflow and approval design, roadmap sequencing, technical decision-making, revenue alignment, competitive positioning, customer calls, and go-to-market collaboration. The PM will work cross-functionally with engineering, design, sales, customer success, founders, and executives to establish product-market fit and scale a new enterprise SaaS offering.

Own customer deployment and enablement lifecycles, leading technical onboarding, discovery sessions, implementation workshops, documentation, and scalable deployment framework design. Translate customer requirements into implementation plans, resolve technical blockers with Product and Engineering, build stakeholder relationships, and standardize or automate processes. The role requires strong expertise in data integration, APIs, enterprise architecture, technical project management, and communication with technical and business audiences.

Hightouch seeks an Enterprise Account Executive for the Northeast region to build and manage high-value enterprise sales pipelines. Responsibilities include outbound prospecting, land-and-expand sales, discovery calls, tailored solution delivery, achieving sales targets, and collaborating with Sales, Marketing, and Product teams. The role requires strong enterprise sales experience, excellent communication, customer-centricity, adaptability, and familiarity with martech or data ecosystems. It is remote-first and offers $300,000–$335,000 OTE plus equity.

Own solution design, implementation, and debugging for Hightouch’s Identity Resolution product. Work directly with customer data architectures, configure identity models, write SQL against data warehouses, investigate data discrepancies, explain system behavior, and surface product gaps. Partner with sales engineering, support, technical account management, and executives to deliver customer solutions and advise on data strategy. Use coding agents while reviewing implementation quality and maintaining best practices.