Teams at Housecall Pro

Manage logistics and host relationships for a nationwide series of local community events. Serve as primary contact for hosts from outreach through event-day support, maintain event plans and timelines, coordinate incentives and resources, escalate issues, and handle post-event reporting and feedback. Provide live day-of assistance and use CRM and event platforms to track statuses.

Lead lifecycle strategy and intelligence for Pros across acquisition, onboarding, and retention. Build AI-first, omni-channel programs (email, SMS, in-app, push, chat), establish KPIs, run experimentation, partner with Sales and Success to drive LTV, and manage a high-performing team to scale personalized, automated customer experiences.

The Senior Manager, Sales leads and coaches a sales team to achieve targets, using data-driven strategies to identify opportunities and risks, while developing future sales leaders.