Teams at ICW Group

Provides administrative support to Claims Examiners by obtaining and documenting claim information, updating records, processing benefit payments and state forms, communicating with claimants and service providers, and ensuring accurate documentation for audits. The role also handles customer service, data entry, diary tasks, and administrative projects. It requires a high school diploma or GED, at least one year of claims insurance or related experience, computer proficiency, attention to detail, and strong organizational and communication skills.

Handles moderate to highly complex workers’ compensation claims from investigation through resolution. Responsibilities include evaluating exposure, managing reserves and benefits, negotiating settlements, directing defense counsel, monitoring litigation costs, ensuring regulatory compliance, preparing status reports, and developing resolution strategies for complex medical, litigated, fatality, permanent total disability, and long-duration claims. The role also mentors less experienced examiners and provides technical guidance.

Manages workers’ compensation claims support operations, overseeing claims lifecycle compliance, performance metrics, service quality, cost reduction, and customer outcomes. Leads claims supervisors and professionals through hiring, coaching, performance management, workload planning, and development. Partners with underwriting, risk, safety, quality, training, policyholders, brokers, medical providers, and legal partners to improve claims resolution and operational excellence. Supports audits, strategic initiatives, process improvements, and regulatory compliance across a multi-state claims environment.