Teams at ICW Group

Lead, train, and develop a team of Underwriting Assistants to ensure accurate, timely policy processing, issuance, endorsements, account management, and underwriting support for Workers' Compensation and Commercial Lines. Monitor quality and workflow, audit files, coach staff, resolve escalations, partner with operations and underwriting leadership to improve processes, and manage hiring, performance, and development activities to meet service and compliance standards.

Support underwriters with account management and policy processing for Commercial Lines and Workers' Compensation. Process new business, renewals, endorsements, cancellations, and reinstatements; gather underwriting information; issue policies and documents; handle agent and customer inquiries; coordinate follow-up and collaborate with internal teams to ensure accurate policy administration.

Provide advanced underwriting support including issuing and processing policies, handling complex account management, mentoring/training underwriting staff, performing quality audits, and serving as a subject matter resource for agents and internal partners.