IEM Benefits Overview

Provides remote administrative support, including telephone assistance, correspondence, typing, filing, mailing, scheduling, copying, scanning, and shipping. Pulls documentation for contract requirements, performs invoice data entry, and assists with report review. Requires strong Microsoft Office skills, organization, attention to detail, communication, and dependability. Preferred experience includes federally funded grant programs and tools such as SmartSheet, Power BI, and SharePoint.

Reviews applications and case records for completeness, eligibility, duplicate benefits, fraud, inconsistencies, and compliance. Verifies documentation, investigates discrepancies, communicates with case managers, initiates corrective actions, and escalates issues according to procedures. Maintains knowledge of program policies, supports quality-control process improvements, manages workload, and provides timely professional responses while protecting personally identifiable information.

On-call emergency management professionals deploy nationwide, including Puerto Rico, to support disaster preparedness, response, recovery, and humanitarian missions. Responsibilities include serving in EOCs or JFOs, conducting needs assessments, coordinating resources and logistics, supporting sheltering and mass care, preparing situation reports, managing stakeholders, filling ICS roles, and providing specialized technical expertise. Assignments may last one to six months and require short-notice deployment, extended fieldwork, adaptable schedules, and participation in after-action improvement processes.